Director of Account Management

Location: In office required – Miami, FL or Dallas, TX

Why Supersure?

Supersure is the scientific revolution in SMB insurance – where AI, automation, and human expertise collide to create the most exciting client experience in the industry. We’re not just another brokerage; we’re building the national model for how insurance and benefits should be managed. Our Miami HQ is the launchpad for a new era of transparency, efficiency, and client-first innovation. If you’re a leader who wants to build, inspire, and scale a team that’s rewriting the rules, this is your moment.

Compensation & Benefits

• Base Salary: $160k–$180k (depending on experience) bonus
• Healthcare: 100% employer-paid premiums
• 401k: Eligible on first payroll, with 4% company match
• Perks: $60/month cell phone stipend, company-paid parking, 14 annual holidays (13 scheduled 1 floating)

What You’ll Do

• Lead & Inspire: Oversee a high-performing team of Account Managers and Placement Specialists across both Employee Benefits and Commercial Insurance, fostering a culture of excellence, collaboration, and innovation.
• Operational Excellence: Ensure your team delivers proactive, high-touch service, seamless renewals, and strategic coverage optimization for SMB clients.
• Performance Management: Set clear goals, coach for success, and drive accountability for client retention, satisfaction, and operational standards.
• Process Improvement: Champion the adoption of AI-powered tools, digital workflows, and best practices that streamline service delivery and maximize efficiency.
• Client Advocacy: Serve as an escalation point for complex client issues, carrier negotiations, and strategic account decisions.
• Cross-Functional Collaboration: Partner with Sales, Marketing, and Product teams to align service delivery with go-to-market strategies and elevate the client experience.
• Team Development: Recruit, onboard, and mentor talent, building a pipeline of future leaders and subject matter experts.
• Results & Rewards: Earn a competitive salary ($160–$180k) plus a 0.5% commission override on your team’s renewals – your leadership directly drives your success.

What Makes Supersure Different?

• AI-Powered Advantage: Your team is equipped with warm leads, a robust marketing engine, and a tech stack that eliminates the “old-school” grind.
• Omnichannel Service Model: We blend digital and human-first approaches, giving your team the flexibility and tools to win in any market.
• Startup Energy, Proven Stability: Enjoy the excitement of a high-growth startup with the backing and stability of a proven business model.

Required Qualifications

• 7 years of progressive experience in insurance account management, placement, or client service (agency, carrier, or TPA).
• 3 years of direct people management experience, with a track record of building and leading high-performing teams.
• Strong knowledge of both commercial insurance (GL, Property, WC, BOP, EPLI, Cyber, etc.) and employee benefits (group health, dental, vision, life, disability, voluntary).
• Active Property & Casualty and/or Life & Health insurance license (must have at least one; ability to obtain the other quickly).
• Comfort with digital platforms, AMS/CRM systems (Applied Epic, Employee Navigator, etc.), and modern service delivery tools.
• Excellent communication, coaching, and organizational skills.
• Must be based in Miami, FL area and able to work in-office in downtown Miami (Wells Fargo tower) OR in Dallas, TX area and able to work in-office in the North Dallas area.

Preferred Qualifications

• Dual licensing in both Property & Casualty and Life & Health.
• Industry certifications such as CIC, CPCU, or CEBS.
• Experience in a fast-paced, growth-focused, or tech-enabled agency environment.
• Proven success driving adoption of new technology and process improvements.
• Experience managing teams across both commercial insurance and employee benefits.

Key Competencies

• Service-oriented and client-focused with strong problem-solving skills.
• Technologically savvy and comfortable with digital tools to streamline workflows.
• Organized, detail-oriented, and able to manage multiple priorities independently.
• Strong interpersonal skills and ability to collaborate effectively with sales and service teams.
• Capable of handling complex placement and carrier negotiations with confidence.

Ready to Lead the Revolution?

If you’re looking for a place where your leadership matters, your ideas shape the future, and your career can grow as fast as you want – Supersure is calling. Don’t just get a job. Get a seat at the table where the future of insurance and benefits is being built.

Apply now and experience what it’s like to be on the inside of the industry’s most exciting transformation.