Field Service Technician - II- Printer/Production

Spotting a solution and fixing a problem is a tremendous technical skill set. It requires diligence, determination, and a knack for knowledge. Does this sound like you?

If so, Tecnau , an innovator of technology, solutions, and services, wants to meet you. We’re ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of supports products.

Who We are:

Established in 1988, Tecnau is a multinational corporation with a complete product portfolio dedicated to manufacturing automated paper handling and finishing solutions for the digital printing industry. Tecnau provides systems for feeding, processing, and finishing documents for applications such as direct mail, transactional printing, commercial printing, and book production. Tecnau's products include a range of automated systems for cutting, folding, perforating, and stacking for both continuous-web and cutsheet printers, and through the acquisition of Sitma, has expanded into packaging automation. Personalization, automation, and on-demand processing are behind Tecnau’s market success, so adding automated packaging was a natural fit. More information is available at www.tecnau.com

We’re actively seeking an individual to:

· Diagnose basic mechanical, software, network, and system failures using established procedures.

· Install, service, and repair designated equipment to Tecnau standards and specifications.

· Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics.

· Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.

· Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.

· Maintain all technical information and Tecnau property assigned and provide direction to less experienced technicians.

· Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested.

· Up to 75% travel within the continental United States, with minimal international travel.

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols,

We’re looking for a dedicated individual with:

· HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.

· Electro / Mechanical Skills

· The ability to travel (valid driver's license, acceptable driving record necessary, and ability to rent a car)

· Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.

· Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

We are providing the anticipated base salary range for this role: $25.00-35.00 hourly . This role is eligible for a transportation allowance.

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Andover, MA 01810

Salary : $25 - $35