What are the responsibilities and job description for the Front Desk Coordinator position at SuperKids Pediatric Dentistry?
SuperKids Dentistry is a leading pediatric dental practice with 5 offices in the vicinity of Maryland/Virginia. Our Founder, Dr. Ben Liu started the practice 10 years ago and since then we have become a leading provider of pediatric dental care.
We are searching for individuals who can help us to continue pursuing our goal of reaching prospective patients and transforming their lives. When you join SuperKids, you are joining a team of individuals with passion, conviction, and integrity whose mission is to provide the best customer service for our patients.
Summary:
We are seeking a Front Desk Receptionist in our Mount Vernon , VA office. The Dental Receptionist is to maintain patient waiting areas as well as the front desk. The Receptionist is to perform all duties in a manner that ensures the efficient operation of our Dental Practice.
Responsibilities:
- Develops and maintains doctor schedule to meet practice goals.
- Responsible for answering incoming calls to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
- Manage unscheduled list, asap list, treatment pending list, to ensure patient follow through to meet scheduling goals.
- Greet and check patients in and out for and after treatment.
- Educate and consult patients discussing treatment needs and presenting treatment plans.
- Increase and stimulate new patient growth by supporting marketing and promotional programs, to include recall cards, continuing care calls, referral letters and gifts, and working with referrals.
- Create month end reports and forecast monthly goals for the office and providers.
- Follows office procedures for patient referrals.
- Responds to doctor, patient and employee concerns and inquiries and seeks assistance when necessary.
- General office duties and other duties as required.
Requirements:
Good telephone etiquette. Exceptional organizational skills. Excellent customer service skills.
Bilingual (English and Spanish) preferred.
A minimum of 1 year experience using Dentrix software.
Please submit your cover letter and resume. Phone calls are not permitted.
Job Type: Part-time
Pay: $14.00 - $18.00 per hour
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
- Front desk: 1 year (Preferred)
Work Location: In person
Salary : $14 - $18