What are the responsibilities and job description for the Front Desk Coordinator position at Shenandoah Urologic Specialists?
Shenandoah Urologic Specialists, located in Winchester, Virginia, is a dedicated urology practice committed to providing high-quality care. Our mission is centered around delivering a healthcare experience that is personal, transparent, and convenient for our patients. We are currently seeking a front desk coordinator to join our team, contributing significantly to the success of our organization. A pleasant personality is essential for this patient-focused role paired with strong work ethic.
Responsibilities:
- Greeting and Check-In: Warmly welcoming patients, verifying their information, and checking them in for appointments.
- Appointment Scheduling: Managing appointment calendars, scheduling patient visits, and arranging follow-up appointments.
- Handling Phone Calls: Answering phone calls, addressing inquiries, scheduling appointments, and routing calls to the appropriate staff members.
- Patient Registration: Collecting and entering patient demographic and insurance information accurately into the system.
- Insurance Verification: Verifying patient insurance coverage, explaining insurance details to patients, and collecting copays or outstanding balances.
- Medical Records Maintenance: Ensuring proper documentation and organization of patient records, including filing, scanning, and updating information as needed.
- Administrative Support: Assisting with administrative tasks such as maintaining office supplies, handling mail, and supporting other staff as required.
- Patient Assistance: Providing information, directions, and support to patients and their families during their visit.
- Adherence to Policies: Adhering to privacy regulations (like HIPAA), office protocols, and maintaining confidentiality of patient information.
- Collaboration: Communicating effectively with medical staff, nurses, and providers to ensure smooth patient flow and office operations.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- Paid time off
Experience:
- Medical receptionist: 1 year (Preferred)
Work Location: In person
Salary : $15 - $18