What are the responsibilities and job description for the Technical Assistance Center Specialist (Temp) - Remote position at SUPERIOR?
Technical Assistance Center Specialists - RemoteSummary: The Technical Assistance Center Specialist will work directly with clients ensuring they have the knowledge to use a new system and its tools. We seek an energetic and motivated individual who is open to new challenges and continuous learning. A creative brainstormer who can think 'outside the box' and find solutions to complex problems. This is a temporary position with the potential for extension based on performance and business needs. This position is for seasonal work, project term starting Dec. About the company: Superior helps financial institutions in all sectors drive performance and deliver results while improving their customers' experience with our premier service and dedicated management solutions. We achieve outstanding results by fostering an environment that empowers employees and encourages teamwork - taking personal responsibility for the company’s success.Responsibilities:Become expert in assigned software and/or hardware systemsTrain customers on new software systemsDemo application's functions and how best to navigate new featuresIf needed, test computer systems, networks, and hardware to ensure proper functionRespond to calls, emails, and chats to assist in troubleshooting problemsReplicate reported technical problems and look for solutionsInstall updates to software and hardware as requiredComplete training and development requirements on timeWork with management to identify and foster positive change and business efficienciesMaintain proper documentation on customer interactions, system responses, and issue resolutionTrain colleagues and customers on how to effectively use systems and componentsAttend and actively participate in team meetingsRequired Qualifications:Computer proficiency in Windows, and Microsoft Office, MAC is a plusFamiliarity with various levels of technology including software and hardware updatesCustomer service experienceExcellent written and verbal communication skillsPositive and 'go-getter' attitudeStrong attention to detailPatience, empathy, and compassion working with people at all levels of knowledge and skillBelief in the TEAM philosophy – Together Everyone Achieves MoreExcellent time management skills and able to work productively with minimal supervisionAbility to explain technical problems in simple termsGood problem-solving skillsPreferred Qualifications:3 to 5 years of experience in a training or technical support roleFinancial industry or banking experienceAbility to use active-listening: asking open-ended and closed-ended questions to determine what is needed in various situationsLeadership skillsAvailable HoursShifts available from 8am pacific to 6pm pacific, Monday through Friday Hours may change based on project assignmentThis is a temporary position with the potential for extension based on performance and business needs. LocationRemote Preferred location in California and Nevada If in California, potential to visit Santa Fe Springs office or work Hybrid with up to 2 days in officePay Range: $18.00 to $27.00 per hour depending on experienceOther Requirements: Must pass a post offer background investigation, physical and drug test to the satisfaction of Superior.
Salary : $18 - $27
