What are the responsibilities and job description for the Senior Technical Operations Specialist - Remote position at TrueCar, Inc.?
TrueCar is a leading digital automotive platform that uses technology to help car buyers save time and money through a nationwide network of Certified Dealers. Founded in 2005 by Scott Painter, TrueCar was built on the belief that serving membership and affinity organizations central to the car-buying process, including lenders, insurers, and dealers, enables a more valuable auto-buying experience for new and used vehicles. As part of its platform, TrueCar powers auto-buying programs for over 250 leading brands, including Sam's Club, AAA, and more than 100 credit unions.
We are seeking talented individuals who are energized by our commitment to save consumers time and money. We’ve stripped away typical corporate "bloat" to build a culture rooted in high performance and accountability for results. As a member of the TrueCar Crew, you can have a real & direct impact on our success as we continue to evolve the car buying experience. If this energizes you, apply today!
Your TrueCar Experience
At TrueCar, we offer our Crew members the flexibility to split their work time between home and the office. While many days are remote, we expect our Crew to show up for the moments that matter—gathering in person when a project needs that extra collaborative spark because nothing replaces the energy of solving big problems in the same room. We provide you with comfortable shared workspaces in our Santa Monica headquarters office and other regional locations and equip you with a professional home office setup along with monthly reimbursements for your essentials, like phone and internet.
As a TrueCar Crew member, you will receive excellent benefits and perks that include, but are not limited to, 100% employer-paid health, vision, and dental premiums; a 401(k) plan with company contributions; a wellness reimbursement account; and learning & development reimbursement opportunities. We also understand the importance of recharging, so we offer flexible PTO for exempt TrueCar Crew Members and a generous PTO accrual policy for non-exempt TrueCar Crew Members, in addition to 14 company-paid holidays and 2 floating holidays. In short, we care deeply about our Crew Members and have designed employee-centric programs that reflect this.
At TrueCar, we believe in the power of diversity to create a deeper understanding of our consumers and partners, driving innovation in our products. We welcome a workforce that reflects the diversity of car-buying consumers and encourage everyone interested in our mission to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other characteristic protected by applicable law. We will consider qualified applicants with arrest and conviction records in accordance with applicable law. Additionally, TrueCar will provide reasonable accommodations for qualified individuals with disabilities.
The Opportunity
As our Senior Technical Operations Specialist, you are the guardian of the dealer experience. Guided by customer obsession, you serve as the ultimate triage gateway for Dealer Support—owning the resolution of technical and site bugs, lead operations issues, and critical strategic product requests (including feature requests, zip code exclusions, radius changes, VLA removals, and Transfer Fee Matrix updates).
By embracing AI-powered tools and workflow automation, you’ll reduce manual effort, accelerate resolution times, and deliver a high-quality technical support experience at scale.
How You’ll Drive TrueCar’s Success
If you are based in California, we encourage you to read this important information for California residents linked here.
The Pay Range For This Role Is
72,000 - 96,000 USD per year(US)
We are seeking talented individuals who are energized by our commitment to save consumers time and money. We’ve stripped away typical corporate "bloat" to build a culture rooted in high performance and accountability for results. As a member of the TrueCar Crew, you can have a real & direct impact on our success as we continue to evolve the car buying experience. If this energizes you, apply today!
Your TrueCar Experience
At TrueCar, we offer our Crew members the flexibility to split their work time between home and the office. While many days are remote, we expect our Crew to show up for the moments that matter—gathering in person when a project needs that extra collaborative spark because nothing replaces the energy of solving big problems in the same room. We provide you with comfortable shared workspaces in our Santa Monica headquarters office and other regional locations and equip you with a professional home office setup along with monthly reimbursements for your essentials, like phone and internet.
As a TrueCar Crew member, you will receive excellent benefits and perks that include, but are not limited to, 100% employer-paid health, vision, and dental premiums; a 401(k) plan with company contributions; a wellness reimbursement account; and learning & development reimbursement opportunities. We also understand the importance of recharging, so we offer flexible PTO for exempt TrueCar Crew Members and a generous PTO accrual policy for non-exempt TrueCar Crew Members, in addition to 14 company-paid holidays and 2 floating holidays. In short, we care deeply about our Crew Members and have designed employee-centric programs that reflect this.
At TrueCar, we believe in the power of diversity to create a deeper understanding of our consumers and partners, driving innovation in our products. We welcome a workforce that reflects the diversity of car-buying consumers and encourage everyone interested in our mission to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other characteristic protected by applicable law. We will consider qualified applicants with arrest and conviction records in accordance with applicable law. Additionally, TrueCar will provide reasonable accommodations for qualified individuals with disabilities.
The Opportunity
As our Senior Technical Operations Specialist, you are the guardian of the dealer experience. Guided by customer obsession, you serve as the ultimate triage gateway for Dealer Support—owning the resolution of technical and site bugs, lead operations issues, and critical strategic product requests (including feature requests, zip code exclusions, radius changes, VLA removals, and Transfer Fee Matrix updates).
By embracing AI-powered tools and workflow automation, you’ll reduce manual effort, accelerate resolution times, and deliver a high-quality technical support experience at scale.
How You’ll Drive TrueCar’s Success
- Partner with the Technology team on Salesforce configuration, testing, management, Books of Business, Reporting, and Dashboards.
- Drive user adoption through training, documentation, and communications across the Dealer Sales and Service organization.
- Triage and resolve complex user questions, troubleshoot reporting/dashboard issues, and ensure appropriate technical support is in place.
- Apply critical thinking to resolve complex problems, document key processes, and facilitate cross-training to mitigate operational risks and eliminate single points of failure.
- Identify and implement workflow automations (Salesforce, ZenDesk, Jira, Make) to eliminate repetitive manual tasks.
- Leverage AI-powered tools (e.g., ChatGPT, Claude, Copilot) to streamline ticket triage, enhance communications, and derive actionable operational insights.
- Innovate and continuously evaluate emerging AI and automation technologies; recommend and deploy solutions that measurably improve efficiency.
- Eliminate friction: Serve as the triage gateway to unblock dealers and internal teams quickly.
- Empower field teams: Directly execute product and system configurations that give dealer-facing teams exactly what they need.
- Scale through automation: Build repeatable, automated solutions for high-frequency tasks—freeing the team for higher-value work.
- Drive adoption: Establish documentation and processes that make the tech stack stick across the org.
- Elevate the ecosystem: Deliver the reporting visibility and technical reliability that underpin a great dealer and consumer experience.
- Proven business operations experience with hands-on knowledge of technology platforms with a proactive mindset for spotting inefficiencies and designing automated or AI-assisted solutions
- Experience with an enterprise CRM/Customer Success platform (Salesforce, Oracle, Zendesk, Gainsight)
- Strong written and verbal communication skills across technical and non-technical audiences
- Data-literate: able to interpret data and translate it into actionable recommendations
- Demonstrated understanding and use of AI productivity tools (ChatGPT, Claude, Copilot, Gemini) in day-to-day work
- Hands-on experience building workflow automations (Salesforce Flow, Zapier, Make, Power Automate, or similar)
- Salesforce Admin Certification preferred, and automotive industry experience preferred
- Agile, Six Sigma, or Project Management certification preferred
- Experience with prompt engineering or AI workflow design and familiarity with low-code/scripting tools (Python, Apex, or similar) preferred
- Bachelor's degree in Technology or Business preferred
- Ability to travel domestically by car, using personal vehicle, for daily travel, and by airplane or car for overnight trips up to 20% of the time
If you are based in California, we encourage you to read this important information for California residents linked here.
The Pay Range For This Role Is
72,000 - 96,000 USD per year(US)