What are the responsibilities and job description for the Field Service Technician position at Superior Skilled Trades?
Superior Skilled Trades is seeking a Field Service Technician for an immediate start in West Deptford, NJ!
- Pay: $21/hr. - $24/hr. DoE
- Hours: Monday - Friday, 1st shift
- Start Date: ASAP
- Duration: No set end date!
- Location: West Deptford, NJ, 08066
Job Responsibilities:
- Perform on-site installation, maintenance, troubleshooting, and repair of IPG/Better Packages equipment at customer locations.
- Service mechanical, electrical, and minor automation-related components using diagnostic tools and technical documentation.
- Install, repair, and maintain packaging automation systems, ensuring maximum equipment uptime.
- Establish and execute Preventive Maintenance (PM) programs for assigned customer accounts.
- Diagnose faults and replace or repair defective components safely and efficiently.
- Provide on-site training to customer maintenance teams on equipment operation and care.
- Assist with field testing, evaluation, and troubleshooting of new products, prototypes, and custom equipment.
- Document service activity, complete work orders, submit reports, and maintain accurate service records.
- Perform software upgrades on WAT units and other equipment, ensuring proper configuration.
- Support senior technicians on complex installations, escalations, and large-scale service jobs.
- Follow direction from supervisors and management on additional field service tasks as needed.
- Travel to customer sites (approximately 30% overnight travel) to support service needs.
- Respond to emergency service calls and perform additional duties such as equipment audits and special projects.
Job Requirements:
- High School Diploma or GED required; Associate degree in a technical field (mechanical, electrical, electronics, or automation) preferred or equivalent experience.
- Working knowledge of electrical and electromechanical systems with the ability to diagnose and repair equipment.
- Basic mechanical skills, including disassembly and reassembly of equipment components.
- Experience with packaging automation systems preferred.
- Proficiency with PC applications, including Microsoft Office, for reporting and documentation.
- Experience using hand tools, power tools, and diagnostic equipment (e.g., multimeters).
- Ability to read and interpret technical diagrams, wiring schematics, manuals, and assembly drawings.
- Strong communication skills with the ability to explain technical issues to non-technical individuals.
- Ability to work independently and manage schedules in a field environment.
- Strong organizational, problem-solving, and customer service skills.
- Ability to make real-time decisions and provide accurate technical assessments.
- Must maintain accurate records of all service activities performed.
- Must be able to travel frequently, including overnight travel (~30%).
- Valid driver’s license (Real ID preferred) and/or passport required with a clean driving record.
- Flexibility to work extended hours, weekends, or holidays as needed.
- Must be able to lift up to 60 lbs., carry tools/parts up to 20 lbs., and move equipment using carts up to 60 lbs.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER!Hablamos Español! LLamenos a nuestras oficinas y pida comunicarse con alguien que hable español!
Superior Skilled Trades is a national provider of skilled trades personnel.
Salary : $21 - $24