Field Service Technician

Superior Skilled Trades is seeking a Field Service Technician for an immediate start in West Deptford, NJ!

• Pay: $21/hr. - $24/hr. DoE
• Hours: Monday - Friday, 1st shift
• Start Date: ASAP
• Duration: No set end date!
• Location: West Deptford, NJ, 08066

Job Responsibilities:

• Perform on-site installation, maintenance, troubleshooting, and repair of IPG/Better Packages equipment at customer locations.
• Service mechanical, electrical, and minor automation-related components using diagnostic tools and technical documentation.
• Install, repair, and maintain packaging automation systems, ensuring maximum equipment uptime.
• Establish and execute Preventive Maintenance (PM) programs for assigned customer accounts.
• Diagnose faults and replace or repair defective components safely and efficiently.
• Provide on-site training to customer maintenance teams on equipment operation and care.
• Assist with field testing, evaluation, and troubleshooting of new products, prototypes, and custom equipment.
• Document service activity, complete work orders, submit reports, and maintain accurate service records.
• Perform software upgrades on WAT units and other equipment, ensuring proper configuration.
• Support senior technicians on complex installations, escalations, and large-scale service jobs.
• Follow direction from supervisors and management on additional field service tasks as needed.
• Travel to customer sites (approximately 30% overnight travel) to support service needs.
• Respond to emergency service calls and perform additional duties such as equipment audits and special projects.

Job Requirements:

• High School Diploma or GED required; Associate degree in a technical field (mechanical, electrical, electronics, or automation) preferred or equivalent experience.
• Working knowledge of electrical and electromechanical systems with the ability to diagnose and repair equipment.
• Basic mechanical skills, including disassembly and reassembly of equipment components.
• Experience with packaging automation systems preferred.
• Proficiency with PC applications, including Microsoft Office, for reporting and documentation.
• Experience using hand tools, power tools, and diagnostic equipment (e.g., multimeters).
• Ability to read and interpret technical diagrams, wiring schematics, manuals, and assembly drawings.
• Strong communication skills with the ability to explain technical issues to non-technical individuals.
• Ability to work independently and manage schedules in a field environment.
• Strong organizational, problem-solving, and customer service skills.
• Ability to make real-time decisions and provide accurate technical assessments.
• Must maintain accurate records of all service activities performed.
• Must be able to travel frequently, including overnight travel (~30%).
• Valid driver’s license (Real ID preferred) and/or passport required with a clean driving record.
• Flexibility to work extended hours, weekends, or holidays as needed.
• Must be able to lift up to 60 lbs., carry tools/parts up to 20 lbs., and move equipment using carts up to 60 lbs.

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