Front Desk and Authorizations

Front Desk Associate

Purcellville Orthopedic and Physical Therapy – Purcellville, VA

Job Overview
Purcellville Orthopedic and Physical Therapy is a premier physical therapy clinic specializing in full-body recovery for patients of all ages — from pediatric cases and youth athletes to professional athletes and post-operative rehabilitation.

We are seeking a personable and detail-oriented Front Desk Associate to serve as the welcoming face of our clinic. The ideal candidate will have strong communication and organizational skills, attention to detail, and a passion for providing exceptional patient service. This role supports both administrative and clinical teams to ensure smooth daily operations and an outstanding patient experience.

Duties

• Greet patients and staff with professionalism and courtesy, creating a positive first impression.
• Manage a multi-line phone system, directing calls accurately and providing prompt assistance.
• Verify and manage insurance information, including patients with multiple insurance plans.
• Obtain and track prior authorizations for physical therapy services.
• Accurately explain insurance benefits and coverage details to patients in a clear, supportive manner.
• Schedule and confirm patient appointments, maintaining efficient coordination between patients and clinicians.
• Handle incoming correspondence (emails, faxes, mail, and packages) and distribute promptly.
• Maintain organized filing systems — both physical and digital — and ensure accuracy in all data entry.
• Support clinicians and administrative staff with calendar management and patient documentation.
• Utilize Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace for administrative tasks and reporting.
• Perform clerical duties such as photocopying, faxing, scanning, and maintaining office and medical supply inventory.
• Maintain a clean, organized, and welcoming front desk area in accordance with HIPAA and confidentiality standards.
• Provide friendly and professional customer service, assisting patients with inquiries and helping resolve issues efficiently.

Skills & Qualifications

• Strong understanding of medical insurance principles, including coordination of benefits and authorization procedures.
• Excellent organizational and multitasking skills with attention to detail.
• Exceptional interpersonal and communication skills, both in-person and over the phone.
• Ability to handle multiple responsibilities efficiently while maintaining accuracy and professionalism.
• Demonstrated proficiency in data entry, filing systems, and document management.
• Experience in a medical or physical therapy office setting preferred, but not required.
• Familiarity with EMR systems and office equipment (multi-line phones, scanners, fax machines, printers).
• Bilingual abilities are a plus.

Why Join Us

• Work alongside a dedicated, energetic, and compassionate healthcare team.
• Gain hands-on experience in a dynamic physical therapy environment.
• Help patients on their journey to recovery and improved well-being.
• Supportive and team-oriented work culture that values growth and learning.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Work Location: In person

Salary : $16