Import Logistics Manager

Job Summary: The Import Logistics Manager is responsible for overseeing the day-to-day operations of the import logistics team, ensuring the efficient and cost-effective movement of goods from international suppliers to customers. This role will work closely with the Director of Global Logistics and other departments to improve processes, ensure more effective use of our ERP and CRM systems, and provide the team with the necessary support and training.

About the Role

Oversee import operations team with day-to-day transactions to ensure compliance with regulations and company policies. Develop and maintain relationships with customers, vendors, and freight forwarders to ensure seamless supply chain management.

Responsibilities

· Coordinate the movement of goods between international ports and domestic warehouses, including scheduling and tracking shipments

· Manage logistics and transportation costs and negotiate rates with carriers to optimize profitability

· Provide guidance to team members on customs procedures, documentation requirements, and trade compliance

· Develop and implement standard operating procedures to increase operational efficiency and reduce errors

· To learn and understand logistics responsibilities and functions in Business Central (BC) and Customer Engagement (CE) to better facilitate the development of processes and to ensure that team is utilizing systems to the highest level possible

· Stay up-to-date with industry trends, regulations, and best practices, and make recommendations for improvements to management

· Respond to customer inquiries and issues in a timely and professional manner to maintain customer satisfaction

· Prepare and present performance reports to senior management on a regular basis

· Prepare regular reports on shipment status, delivery performance, and logistics KPIs

· Investigate and report any shipment discrepancies or non-conformance to management

· Assist with regression testing as required when implementing updates to our ERP and CRM systems

QUALIFICATIONS/REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

· B.A. or B.S. in transportation, logistics, or supply chain management and 5 years logistics experience in an import/export environment; equivalent additional experience considered in lieu of degree.

· Bilingual fluency in Spanish strongly preferred; experience working with multi language and international client base

· Experience managing a team of Import Associates

Required Skills

• Proven resourcefulness and ability to solve complex logistical problems while working with minimal direction
• Broad understanding of supply chain and global market impact
• Thorough understanding of Incoterms for the purchaser and seller
• Basic understanding of USDA, customs, and FDA processes, including exam and hold types
• Clear understanding of transportation terminology related to ocean cargo and over-the-road transportation.
• Working knowledge of vessel clearance, freight/terminal releases, and port processes as well as transaction detail nuances for each trade lane
• Familiarity with navigating transportation management systems (TMS), warehouse management systems, port terminal platforms, ocean liner websites, and customer portals
• Strong written, verbal, and customer service skills, including strong telephone communication skills
• Strong problem solving, negotiation, and analytical skills
• Ability to clearly communicate complex transactional information clearly and concisely
• Detail oriented with strong organizational skills with the ability to meet tight deadlines while managing multiple priorities
• Strong business acumen with a solid understanding of how cross-functional teams and roles connect to the big picture process
• Collaborative with strong initiative and drive
• Ability to handle stressful situations calmly and respectfully

Pay: $110,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Prescription drug insurance
• Referral program
• Retirement plan
• Vision insurance

Language:

• Spanish (Preferred)

Ability to Relocate:

• Watsonville, CA 95076: Relocate before starting work (Preferred)

Work Location: In person

Salary : $110,000 - $130,000