Customer Account Coordinator

Superior Foods International (SFI) is a global importer and distributor of frozen fruits, vegetables, and value-added meals. Over the past four decades, we have built a culture that is authentic, purpose driven, personal, and dynamic. Every employee has the opportunity to make a positive impact no matter their role. Our 75 employees (and growing) are some of the most passionate, talented, self-driven, empowered, and diverse people in the industry.

SFI is seeking a Customer Account Coordinator to join our Sales Service team in our Watsonville headquarters. The Account Coordinator supports Customer Business Managers and Sales Executives in ensuring overall satisfaction, success, and profitability for assigned customer accounts. This includes the timely and accurate processing of contracts, purchase orders, and shipping schedules; monitoring customer forecasts; problem solving order issues; and ensuring on-time deliveries.

Key Responsibilities:

• Enter contracts, purchase orders, and sales memos into database and maintain updated online repository of pricing quotes, customer contracts, and packaging art files
• Prepare and distribute daily sales and margin reports and weekly order status reports; analyze changes to shipping schedules, impact to customer, and viable solutions to concerns
• Review open orders weekly to ensure updated to correct month, review open contracts bi-monthly to ensure dates and balances are up to date, and review inventory budgets for vendor managed inventory and replenishment programs quarterly
• Compile Certificate of Analysis, packing lists, FDA proceeds, and quality paperwork for each load deliveries
• Coordinate, package, and send frozen samples to customers as needed
• Create sales presentations for quarterly business reviews or customer visits and participate in onsite customer meetings as needed
• Assist in coordinating of trade shows, customer conferences, and expositions and attend as participant

Required Skills and Experience:

• B.S. in business or agriculture field and 2 years related experience (or equivalent combination of education and experience - internships count toward experience); food industry experience a plus
• Proficiency in Outlook, Excel, Word, and PowerPoint; Microsoft Dynamics or similar ERP system experience a plus
• This position works onsite in our Watsonville, CA, office with occasional flexibility to work from home
• Strong written and verbal communication and customer service skills
• Highly organized with strong time management, project management, and prioritization skills Skilled problem solver with ability to exercise good judgment with minimal work direction
• Proactive, collaborative, and self-driven with ability to work well independently or with a team
• Ability to multitask and work effectively with conflicting priorities and changing deadlines
• Ability to travel occasionally as needed

Compensation and Benefits:

The target hiring range for this position is: $20.00 - $26.00 per hour. Compensation is based on a variety of relevant factors, including prior work experience, skills, professional qualifications, and internal pay equity.

Our benefits include:

• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan with 3% company contribution
• 15 vacation days, 5 sick days, and 10 holidays annually
• Community outreach opportunities and 40 hours of paid volunteer time per year
• Career development opportunities, employee referral bonus, and frozen food reimbursement

About Us:

Superior Foods is based in Watsonville, in the heart of the fertile central California coast. We are a global supplier of frozen fruits, vegetables, and frozen meals for the retail, industrial, club, and foodservice markets. Our supply base spans more than 25 countries and gives us the advantage of staggered growing seasons, geographical diversification, and access to reliable supply.

Our core values center around trust, transparency, and credibility, which have been instrumental to our success. Our company's purpose is to use business as a force for good and to significantly and sustainably improve the lives and well-being of the people within our communities. We are leaders in social responsibility, and we are dedicated to the reciprocal success of everyone we touch.

If you are a talented Account Coordinator and embrace SFI's core values of trust, reliability, integrity, food safety, innovation, and community, we'd love to hear from you!

Key Words: * Account Management * Customer Service * Sales Support * International Business * Food Industry * Frozen Foods * Agriculture * Strong Organization Skills *

Salary : $20 - $26