Assistant Branch Manager

Assistant Branch Manager

Are you a natural leader who thrives on helping teams succeed, enjoys digging into the details, and believes great service is the foundation of a strong credit union? If you’re energized by coaching others, keeping operations running smoothly, and building lasting member relationships, this might be the perfect next step in your career.

We’re seeking an Assistant Branch Manager to support the daily operations of one of our Credit Union branches. In this role, you’ll work side-by-side with the Branch Manager to ensure the branch meets organizational, financial, operational, service, and growth goals — all while helping develop a well-trained, engaged, and motivated team.

What You’ll Be Doing:

• Assisting the Branch Manager with developing, coordinating, and evaluating branch staff to foster a cohesive and high-performing team
• Ensuring the branch complies with credit union policies and procedures, as well as federal and state regulations and NCUA requirements
• Supporting branch audits and preparing reports to ensure ongoing compliance
• Serving members by selling credit union products and services and assisting with loan requests and depository transactions in a timely and accurate manner
• Performing duties as Acting Branch Manager when the Branch Manager is out of the office
• Participating in effective sales meetings and supporting the branch’s growth and operational plans
• Providing timely feedback and observations to direct reports at least quarterly
• Keeping management informed of key operational issues affecting the branch
• Working collaboratively in a team environment while also being confident working independently
• Performing other related duties as assigned

You’ll Thrive In This Role If You:

• Have 3–5 years of similar or related experience, preferably in a financial institution
• Possess an in-depth understanding of regulations affecting deposit, loan, and accounting programs
• Are comfortable interpreting and applying policies, procedures, and regulations
• Enjoy coaching others, giving feedback, and helping employees grow
• Are goal-oriented with proven sales skills and a focus on member service
• Communicate effectively in person, on the phone, and in writing — with professionalism, confidentiality, and tact
• Have strong analytical, organization, and keyboarding skills
• Are confident using computers, email, internet, and standard office software

Education & Experience:

• A two-year college degree or
• Completion of a specialized certification, license, or vendor training or
• Job-specific skills gained through specialized training or an apprenticeship program

Performance Measurements Include:

• Supporting the Branch Manager in maintaining a productive, well-trained team ready for future growth
• Meeting or exceeding the branch’s annual operational budget and growth plan
• Actively contributing as a member of the organization’s management team
• Providing timely feedback and insight to leadership on branch operations

Physical & Work Environment:

• Ability to work in an office environment for at least 8 hours per day
• Primarily seated work with occasional standing, walking, reaching, stooping, or lifting up to 25 pounds
• Normal office working conditions with a quiet to moderate noise level
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

Superior Choice Credit Union is your friendly local financial institution, serving communities for the past 92 years. SCCU gleefully employs 160 team members, dedicated to providing superior service to over 40,000 credit union members across 12 branches in the Wisconsin/Minnesota area. Learn more at superiorchoice.com.

Job Type: Full-time