What are the responsibilities and job description for the Onsite Coordinator - Grafton, WI position at Superior Ambulance Service?
Overview
The On-Site Coordinator Supervisor is responsible for establishing and maintaining a seamless process between the On-Site Coordinator and the Hospital. Improve efficiency wherever possible and ensure the On-Site Coordinator is being utilized to the fullest.
Responsibilities
The On-Site Coordinator Supervisor is responsible for establishing and maintaining a seamless process between the On-Site Coordinator and the Hospital. Improve efficiency wherever possible and ensure the On-Site Coordinator is being utilized to the fullest.
Responsibilities
- Assist in the startup of new onsite locations
- Provide training and expectations to current on-site coordinators
- Plan scheduled as well as unscheduled visits to monitor the day-to-day functionality of each on-site coordinator, making sure the employee is punctual and meeting Superior uniform guidelines
- Ensuring professionalism from employees to hospital staff
- Observe the process at each location to help improve efficiencies
- Covering PTO to make sure there is always an on-site present
- Ensure the on-site is always staying engaged with hospital staff
- Ensure the hospital is utilizing the on-site for all their needs as well as arranging all transportation through the on-site
- Report any customer issues or concerns to the on-site manager for immediate investigation/resolution
- Develop effective solutions for customer service issues
- Ensure effective communications, both written and verbal
- Provide a daily written summary to the on-site manager consisting of where they visited each day as well as any feedback from the on-site coordinators and/or hospital staff
- Establish relationships with hospital staff
- Possess critical thinking skills
- Shows integrity
- Other duties as assigned
- Ability to type 30 wpm or better
- Open availability
- Medical background is a plus
- Vaccinations up to date
- Exceptional Customer Service Skills