Call Center Representative

Job Overview
We are seeking dynamic and dedicated Call Center Representatives to join our team! In this vital role, you will serve as the first point of contact for our valued members, providing exceptional service and support through phone calls. Your energetic approach and clear communication skills will help resolve inquiries efficiently, ensuring a positive experience for every caller. If you thrive in a fast-paced environment and are passionate about helping others, this opportunity is perfect for you!

Responsibilities

• Answer incoming calls promptly with professionalism and enthusiasm, demonstrating excellent phone etiquette
• Assist customers by providing accurate information regarding services
• Use computer skills to navigate multiple systems efficiently during customer interactions.
• Enter data accurately into databases and update customer records in real-time.
• Identify customer needs and offer appropriate solutions or escalate complex issues to the relevant individual.
• Maintain clear communication by actively listening and providing detailed explanations tailored to each caller's needs.
• Follow up on unresolved issues to ensure complete customer satisfaction and record all interactions thoroughly.

Requirements

• Typing speed minimum 45 wpm (typing test will be conducted)
• Candidate must be reliable and dependable
• 1 year minimum customer service experience
• Criminal background check is required
• Bilingual abilities are highly preferred, with fluency in English and at least one additional language to serve diverse customer bases.
• Prior experience in a medical office or healthcare setting is a plus, especially familiarity with medical terminology.
• Strong computer skills with proficiency in data entry and navigating multiple software platforms.
• Excellent communication skills with the ability to convey information clearly and professionally over the phone.
• Knowledge of customer service best practices, including phone etiquette and active listening techniques.
• Analysis skills to assess customer issues quickly and determine appropriate resolutions effectively. Join us to be part of a vibrant team committed to delivering outstanding service! This paid position offers an engaging work environment where your communication talents can truly shine while making a meaningful difference in our customers’ lives.

Applicants MUST apply online at https://superiorambulancenm.wufoo.com/forms/z1wi84zw09hqkcf/ or in person at 7600 La Morada Pl NW, Albuquerque, NM

Indeed "applications" will not be considered.

Qualifications and Skills:

All candidates must:

• Be able to professionally and politely communicate with callers from all walks of life.
• Be proficient with the use of computers, computer software and typing.
• Take and pass a typing test to demonstrate 45-55 wpm typing speed.
• Be familiar with Albuquerque metro and surrounding areas
• Have attained a of High School diploma or GED
• Have customer service skills - Medical background is a plus but not required
• Be punctual and Dependable

Schedule:

• Monday to Friday
• Scheduled shift start times vary based on company need and schedule availability

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Autonomous/Independent -- enjoys working with little direction
• High stress tolerance -- thrives in a high-pressure environment

EEOC Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Superior Ambulance is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the Department of Personnel Management at 505 247 8840 Extension 9 or via Electronic Mail at info@superior-nm.com

Once received, a determination on your request for reasonable accommodation will be made based on the merits of your request. Each request will be reviewed and a determination made accordingly, on a case-by-case basis.

Job Type: Full-time

Pay: $17 - $19 DOE

Job Type: Full-time

Work Location: In person

Job Types: Full-time, Part-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person

Salary : $17 - $19