What are the responsibilities and job description for the Call Center Representative position at Poulin Design Center?
Poulin Design Center has been a family-owned home remodeling company for over 40 years! We are seeking a Call Center Lead-Setter who embodies our company culture, demonstrates innovation and integrity, and will help us uphold our reputation for exceptional customer service and quality work.
Call Center Lead-Setter Qualifications:
- High School diploma or equivalency (required)
- 1 years of appointment setting and sales experience; proficiency in Microsoft Office 365 and various applications; knowledge of our brands; bilingual in Spanish (preferred)
- A passion for customer service and working as a team
- Efficient interpersonal communication, organization, and time management skills
- Sound judgement, problem-solving, and adaptability to challenges
Call Center Lead-Setter Responsibilities:
- Participate in goal-setting meetings with management and team
- Operate a multi-line phone system and transfer call to the appropriate extension
- Review daily call cues to confirm leads and set appointments
- Coordinate schedules for Remodel Design Associates and Solar Sales Advisors
- Provide front desk coverage for walk-in traffic and events as needed
Pay: $18.00-$20.00/hr. plus bonuses.
Benefits:
- 401(k) profit-sharing retirement plan
- Medical, dental, and vision insurance
- Paid time off
- Mileage reimbursement
- Employee discounts
- Referral programs
Schedule:
- Full-time, 32-40 hours per week (on-site)
- .5-1-hour meal break, non-exempt
- Monday-Friday: 8:30am-5:00pm
- Rotating Saturday: 9:30am-3:00pm
Application Question(s):
- Are you able to pass a motor vehicle report, background check, and drug screening for illegal substances?
- Are you authorized to work in the U.S.?
If you feel you are the right fit for this position, apply here or in-person at our Design Center: https://poulindesigncenter.com/careers/employment-application/
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $18 - $20