What are the responsibilities and job description for the Account Manager position at SuperDial?
We are hiring an Account Manager to own post-sale revenue across an assigned book of business. This role is responsible for expansion, upsells, and cross-sells, acting as the commercial owner of existing accounts after the initial close.
About the Role:
- Own a named book of business with a clear expansion and renewal quota
- Drive upsells and expansions through contract growth, additional products, seat increases, and pricing upgrades
- Lead all commercial conversations post-sale including renewals, re-pricing, and expansion negotiations
- Build and execute strategic account plans focused on revenue growth and long-term contract value
- Identify expansion opportunities based on account maturity, org changes, and business growth
- Run executive-level commercial reviews tied to ROI, value realization, and roadmap alignment
- Forecast expansion and renewal pipeline accurately in CRM
- Partner with Customer Success for signal and timing, not delivery
- Coordinate with Sales on expansion motion and territory strategy
- Surface pricing, packaging, and competitive insights to leadership
- Maintain tight deal hygiene and documentation across renewals and expansions
About You:
- 4 years of experience in Account Management or Expansion Sales at a SaaS company
- Proven ownership of renewals and expansion quota
- Strong commercial negotiation skills and comfort with pricing conversations
- Experience managing mid-market or enterprise accounts post-sale
- Ability to run C-level and VP-level revenue conversations
- Strong pipeline discipline and forecasting accuracy
- Experience working in high-growth or early-stage environments
Nice to Have
- Healthcare SaaS or regulated industry experience
- Experience with multi-year contracts and complex renewals
- Familiarity with usage-based or seat-based pricing models
- Background in early-stage startups with evolving sales motions
Compensation:
This is a revenue-carrying role with an on-target earnings range of $200,000–$250,000, comprised of a base salary between $130,000–$155,000 and variable compensation of $70,000–$95,000.
Salary : $130,000 - $155,000