What are the responsibilities and job description for the Automotive Service Writer position at Super Wrench LLC?
Super Wrench, LLC is looking for a motivated, quick to learn individual to join our team in Kiel, WI. This role serves a critical function to ensure our customers receive quality and honest service at our family owned business.
The Service Writer will be responsible for:
Service writer responsibilities (80% of the time)
● Scheduling appointments with customers.
● Ensuring effective communication between service technicians and our customers.
● Providing estimates to customers based on parts and labor costs.
● Preparing accurate repair orders, detailing problems and approving repairs.
● Updating customers with any service recommendations made by service technicians.
● Maintaining and enhancing knowledge of automotive maintenance and repairs.
● Ordering and verifying parts for repair orders.
General office responsibilities (20% of the time)
● Answer phones
● Apply payments
Service Writer Qualifications:
● Required qualifications
○ At least 18 years old
○ Recipients of a high school diploma or GED
○ In possession of a valid driver's license
○ Dependable, honest and outgoing
○ Excellent customer service skills
○ Ability to work in a fast paced work environment and reprioritize when needed
○ Positive can-do attitude
● Preferred qualifications
○ Prior work experience in service writing or customer service
Wage based on experience.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- Flexible schedule
- Paid time off
- Retirement plan
Shift:
- Day shift
Work Days:
- Monday to Friday
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $20