What are the responsibilities and job description for the Clinical Manager position at Super Shot Inc?
Primary Responsibilities:
To perform this job successfully, the individual must be able to perform each essential duty
satisfactorily (the requirements listed below are representative of the knowledge, skill and/or
ability needed). Reliable, consistent and predictable performance of the following job duties is
required:
- Responsible for clinical staffing and operations including:
- All staff planning, including schedules- on call for call-offs
- Interviewing, hiring, and onboarding new clinic team members
- Staff training/development in coordination with the Education & Outreach Manager
- Responsible for verification of bi-weekly timesheet and payroll summary
- Oversee Clinical Administrator including phone coverage and that consents are pre-
- filled and ready for appointments
- Responding to or delegating vaccine and security alarms 24/7
- Staff management including coaching and corrective action, if needed
- Oversee Hobson, Grabill, and FACE clinic locations including staffing, inventory, events,
- and other duties as necessary
2.Oversees Diversity and Inclusion efforts and creating a climate in the clinic where everyone feels heard and respected.
3.Responsible for creating outstanding patient experience and delivering excellent customer service.
4.Responsible for building and growing partnerships including different referral processes.
5.Acts as Primary Vaccine Coordinator for ISDH and responsible for those entailed duties including but not limited to updating the Vaccine Management Plan and the Provider Agreement annually. See the IDOH Vaccine Coordinator Policy for a more detailed list of responsibilities: IDOH Policy & Procedures
- Includes being familiar with cloud software that records temperature of vaccine units at Hobson and FACE locations; must provide regular temperature reports to IDOH
- Responding to and troubleshooting temperature alarms at all hours
- Following up as required for any vaccine temperature excursions
6.Actively manages all inventory and delivery of vaccines based on insurance coverage through VOMs and VaxCare.
7.Responsible for Reminder/Recall efforts by utilizing IDOH tools to identify patients that are behind on immunizations and contacting them to schedule by EMR, text or phone call.
8. Creates the staff training manual and regularly updates the manual alongside the Education &
Outreach Manager and Executive Director.
9. Writes and provides annual employee reviews to Executive Director and participates in annual
reviews of clinical staff.
10. Responsible for managing all clinical platforms including system user account access management.
11. Provides annual employee handbook, policies, and procedure updates to Administrative Assistant and Executive Director.
12. Responsible for maintaining and updating standing orders.
13. Manages EMR schedule template and manage utilization.
14. Acts as agency’s HIPAA Compliance Officer and ensures annual HIPAA compliance training and agency review.
15. Leads staff meetings in conjunction with the Executive Director and the Education & Outreach Manager and conduct pre-clinic staff huddles as needed.
16. Participates in strategic planning with other agency staff.
17. Vaccinate or intake in the clinic as needed.
18. Performs other duties as assigned.
Organizational Level: Reports directly to the Executive Director. Has multiple direct reports: (3)
Vaccinators, (2) Intake staff, (1) Clinic Coordinator, and (1) Clinic Administrator.
Accountability: Must maintain a high level of professionalism while working with staff, patients,
and volunteers. Required to work effectively with a diverse group of people. Responsible for
maintaining clinical and health standards at all times.
Critical Required Skills:
- Highly resourceful and detail-oriented with excellent organizational and problem-solving skills.
- Ability to manage multiple tasks concurrently in a fast-paced environment.
- Communicates effectively.
- A team builder that appreciates, supports, and encourages teamwork.
- Ability to motivate others to perform at their best.
- Ability to work with and teach many different types of people in a mature and professional manner.
- Results oriented and goal driven.
- Proficient with technology (Outlook, Excel, Word, etc.), with the ability to use electronic medical record system, scheduling software, and other medical office technology.
- Capable use of general office equipment (e.g., computers, copiers, calculators, telephones, scanners, etc.).
- Professional appearance and demeanor to convey positive image to internal and external contacts.
- Maintaining highest levels of confidentiality.
Experience: Two years’ experience running a clinic or similar operation. Supervisory experience
required. License to vaccinate in the state of Indiana required. RN or LPN preferred.
Position Constraints: Position may require early morning and/or late evening hours. Significant
time and effort are spent on planning, guiding, and directing staff and executing clinic operations
for successful performance. Light lifting of deliveries and stock.
Benefits:
This is an exempt position under the Fair Labor Standards Act (FLSA). As such, the employee is
expected to work the hours necessary to fulfill the duties of the position and is not eligible for
overtime pay.
Benefits include:
• Simple IRA
• 13 paid holidays/year
• Paid Vacation days
• Paid Sick days
• Time off without pay
• PHP Silver HSA-Options-FW Medical Insurance for the employee
• Short term disability insurance for the employee
Interested? Please email connie.heflin@supershot.org with your resume.