Guest Service Representative/Front Desk

Primary Objective:

We are looking for a Hotel Front Desk Agent as our guests’ first point of contact and manage all aspects of their accommodation. The agent will be responsible for interacting with the guests to provide the highest quality service and to ensure the hotel guests receive a secure place to stay with friendly and attentive service.

Responsibilities:

• Registers and assigns rooms to guests Issues room keys
• Computes bill and collect payments and make changes for guests
• Answer all inquiries pertaining to hotel service and registration of guests
• Follow the phone script for potential guests calling in to inquire about rates.

Skills:

• Excellent customer service skills / Positive attitude
• Ability to communicate effectively
• Professional image through appearance and conduct
• Telephone etiquette / Ability to problem solve

Requirements:

• High school diploma or equivalent
• Authorized to work in the United States
• Comfortable working in Day and Evening.
• 1 year of Front Desk experience or Hotel Front Desk Experience
• Super 8, Choice or Economy Hotel Experience is a plus.

Job Type: Part-time

Pay: $17.87 per hour

Benefits:

• Employee discount

Experience:

• Front desk: 1 year (Required)

Location:

• Santa Rosa, CA (Required)

Ability to Commute:

• Santa Rosa, CA (Required)

Work Location: In person

Salary : $18