Front Desk/Night Auditor

The Front Desk Agent/Night Auditor will perform a combination of duties mainly related, but not limited to the check-in and check-out of guests, contributing to the overall positive guest experience, promoting hotel facilities and providing information of upcoming events/functions in the hotel and surrounding areas .

Required Skills:

• Must possess considerable knowledge of computer systems for registration, reservations and back-up systems.
• Must have strong customer service skills.
• Must have strong verbal and written communication skills.
• Service orientation. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Open availability a must including weekends, evenings, overnights and holidays.

Responsibilities and Duties:

• Register and assign rooms to guests.
• Issue room key and provide instructions directly to guests.
• Receive and deliver messages.
• Answer inquiries pertaining to hotel services, registration of guests and other available services.
• Keep records of room availability and guest accounts.
• Calculate bill, collect payment and make change for guests.
• Make, confirm, and cancel reservations for guests, as needed.
• Post charges for room and other incidental charges.
• Accurately maintain and balance cash bank.
• Balancing accounts from day shift.
• Performs other duties as assigned by Supervisor.

Work Remotely

• No

Job Types: Full-time, Part-time

Work Location: In person