Front Desk Agent

Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and efficient check-in and check-out processes. This role requires strong communication skills, attention to detail, and a passion for hospitality.

Responsibilities

• Greet guests upon arrival with a friendly demeanor and assist with the check-in process.
• Manage reservations and provide information about hotel services and amenities.
• Handle guest inquiries and resolve any issues promptly to ensure guest satisfaction.
• Perform night audit duties as required, ensuring accurate financial reporting.
• Maintain front desk operations, including managing multi-line phone systems and responding to calls in a professional manner.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
• Assist with guest relations by providing recommendations for local attractions and dining options.
• Uphold hotel policies and procedures while maintaining a welcoming environment.

Skills

• Strong customer service skills with a focus on guest satisfaction.
• Experience in hospitality management or hotel management preferred.
• Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
• Familiarity with front desk operations, including night audit processes.
• Excellent phone etiquette and proficiency in handling multi-line phone systems.
• Previous experience in guest services or resort settings is advantageous.
• Ability to work well under pressure while maintaining attention to detail.
• Strong interpersonal skills to foster positive relationships with guests and team members. Join us as we strive to create memorable experiences for our guests through exceptional service!

Job Type: Part-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Free parking
• Health insurance

Work Location: In person

Salary : $16