What are the responsibilities and job description for the Front Desk Agent position at Super 8 Williston ND?
Front Desk Agent – Super 8 Williston, NDJob Overview
Super 8 by Wyndham in Williston, North Dakota, is seeking a friendly, dependable, and detail-oriented Front Desk Agent. As the first point of contact for our guests, you will play an important role in creating a welcoming and comfortable hotel experience.
The ideal candidate has excellent customer-service and communication skills, stays organized in a fast-paced environment, and is comfortable handling multiple responsibilities. This position includes assisting guests, managing reservations, processing payments, and helping ensure smooth front desk operations.
Duties and Responsibilities
- Welcome guests with a friendly and professional attitude
- Check guests in and out accurately and efficiently
- Manage reservations, cancellations, and room assignments
- Answer telephone calls and respond to guest questions
- Provide information about hotel services, amenities, policies, and the Williston area
- Process cash and credit card payments accurately
- Maintain guest records and protect confidential information
- Respond promptly and professionally to guest questions or concerns
- Communicate with housekeeping and maintenance regarding room status and guest requests
- Help maintain a clean, safe, and welcoming front desk and lobby area
- Complete shift reports, balance transactions, and perform basic administrative duties
- Follow hotel policies, safety procedures, and customer-service standards
- Assist with additional front desk responsibilities as needed
Qualifications
- Previous hotel, front desk, receptionist, or customer-service experience is preferred but not required
- Friendly, dependable, and professional
- Strong verbal and written communication skills
- Comfortable using computers, reservation systems, email, and standard office equipment
- Able to manage multiple tasks while maintaining accuracy and attention to detail
- Capable of handling guest concerns calmly and professionally
- Able to work independently and as part of a team
- Bilingual skills are a plus
- Weekend availability may be required based on scheduling and business needs
Join the team at Super 8 Williston and help us provide every guest with a friendly, comfortable, and memorable stay. If you enjoy helping people and take pride in delivering excellent service, we would love to hear from you!
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $15