General Manager, Super 8 Westbrook

Overview
Are you a dynamic leader with a passion for hospitality and customer service? We are seeking an energetic and motivated General Manager to oversee the daily operations of our Super 8 in Westbrook, ME. In this pivotal role, you will drive excellence in guest experience, lead a dedicated team, and ensure the property’s success through strategic management and exceptional leadership. If you thrive in fast-paced environments, possess strong sales and organizational skills, and have a knack for motivating teams, this is your opportunity to make a significant impact!

Duties

• Lead all aspects of hotel operations, including guest services, housekeeping, maintenance, and front desk management to ensure smooth daily functioning.
• Develop and execute sales strategies to increase occupancy rates through outbound sales efforts, B2B partnerships, and upselling techniques.
• Manage the sales pipeline by identifying new business opportunities, negotiating contracts, and closing high-end deals with corporate clients.
• Oversee inventory control and inventory management processes to optimize room availability and retail offerings.
• Utilize CRM software to track customer interactions, sales activities, and follow-up actions to enhance customer service and retention.
• Implement marketing initiatives that boost visibility, improve occupancy rates, and maximize revenue streams.
• Maintain high standards of customer service by training staff on phone etiquette, communication skills, and guest satisfaction.
• Monitor financial performance ; manage budgets, control costs, and analyze sales data for continuous improvement.
• Foster a positive work environment by providing coaching, support, and organizational guidance to staff members.

Experience

• Proven experience in management within the hospitality industry
• Strong background in B2B sales, outbound sales strategies, negotiation skills, and developing a robust sales pipeline.
• Demonstrated ability in inventory management, inventory control, and organizational skills necessary for effective operations oversight.
• Excellent communication skills with bilingual or multilingual abilities preferred to serve diverse clientele effectively.
• Join us as our General Manager to lead with energy, inspire your team, elevate guest experiences, and drive the success of our hotel!

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• Employee discount
• Health insurance

Work Location: In person

Salary : $60,000 - $65,000