What are the responsibilities and job description for the Front Desk position at Super 8 Gardiner/Yellowstone?
Job Type: Full-time or Part-time — Day and evening shifts (approx. 8:00 AM – 3:00 PM and 3:00 PM – 11:00 PM); availability including weekends and holidays
Pay: $[17–20] per hour, depending on experience
About Us
Super 8 by Wyndham Gardiner sits right at the North Entrance to Yellowstone National Park — one of the most beautiful places in the country to live and work. We're a small, hands-on hotel team that takes pride in clean rooms, friendly service, and taking care of our guests and each other.
We are one of the few year-round employers in the Gardiner area. While much of the valley shuts down or lays off staff in the off-season, we offer steady, dependable work all twelve months. We're looking for a reliable, long-term team member to grow with us — not a seasonal fill-in.
Affordable employee housing is available — a real advantage in Gardiner, where housing is hard to find. Ask us about it when you apply.
The Role — Please Read Carefully
This is a combined, hands-on position, not a sit-down desk job. As a small property with no separate housekeeping-support or maintenance crew, our Front Desk Agents run the desk and help keep the property clean, stocked, and running. You'll welcome and check in guests, answer phones and messages, coordinate with housekeeping, and move between the desk, laundry, and cleaning throughout your shift.
If you enjoy busy days, working with guests face to face, and taking pride in a property that looks its best, you'll do well here.
What You'll Do
Front desk & guest service:
- Greet and welcome guests; handle check-ins and check-outs
- Answer phones and take reservations; respond to guest messages across email, Canary, and booking-site chats
- Respond to guest requests, questions, and concerns; go to rooms to help when needed
- Handle payments accurately and balance the cash drawer at the start and end of your shift
Housekeeping coordination:
- Prepare the daily housekeeping cleaning lists and update room statuses as rooms are cleaned
- Relay early check-outs, late check-outs, and extra-service requests to housekeeping
Property care (a core part of every shift):
- Laundry — wash, dry, fold, and restock linens and towels
- Clean and restock the lobby, public restrooms, and common areas
- Bake and set out fresh cookies for guests in the afternoon
- Restock the guest market and keep shelves organized
- Empty trash and keep entries and walkways tidy; in winter, help clear snow and ice
Guest & property support:
- Assist guests with luggage, including up the stairs (no elevator on property)
- Handle minor guest and maintenance issues (e.g., a burned-out bulb, a spill); escalate anything major
- Keep the property secure and complete a clean handoff to the next shift
What We're Looking For
- Dependable, punctual, and here for the long haul — we're investing in someone who wants to stay and grow with us
- Friendly, professional, and genuinely enjoys working with guests
- Willing and physically able to do hands-on cleaning, laundry, and light upkeep — this is an active, on-your-feet role
- Basic computer and math skills; hotel experience is a plus but not required — we'll train the right person
- Able to work weekends and holidays as scheduled
- Able to stand and walk for long periods, climb stairs, and lift/carry up to about 25–40 lbs (luggage, laundry, supplies)
- Must be legally authorized to work in the U.S.
Why Work With Us
- Year-round, stable employment — one of the few in the area
- Benefits you earn with time on the team:
- HSA with employer match
- 401(k) with employer match
- Paid time off (PTO)
- Employee room discounts at Wyndham-brand hotels nationwide
- Affordable employee housing available
- A small team where your work is noticed and valued
- Living and working at the doorstep of Yellowstone National Park
To Apply: Apply through Indeed, or stop by the front desk. We're looking for someone to be part of our team for the long term — we look forward to meeting you!
Job Types: Full-time, Part-time, Temporary
Pay: $17.00 - $18.00 per hour
Expected hours: 30.0 – 40.0 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
Salary : $17 - $18