What are the responsibilities and job description for the PT Front Desk position at Boothill Inn & Suites?
Company Description
Boothill Inn & Suites offers a unique hospitality experience, nestled beneath the picturesque Billings rimrocks and conveniently located just minutes from the Billings airport and MetraPark event center. Surrounded by local landmarks like the historic Boothill Cemetery and the scenic Black Otter Trail, guests enjoy stunning views of mountain ranges and the city of Billings. Our hotel is known for immaculate, cozy accommodations, a complimentary hot breakfast each morning, and freshly baked cookies every evening. Recognized on TripAdvisor for outstanding service, we take pride in creating memorable experiences for every guest.
Role Description
This is a part-time, on-site role located at Boothill Inn & Suites in Billings, MT. This is for Saturdays and Sundays from 8am to 4pm. With the potential of more hours. The Front Desk team member will serve as the first point of contact for guests, ensuring a warm and welcoming experience. Key responsibilities include managing check-ins and check-outs, answering phone inquiries, assisting guests with requests, and maintaining accurate records. Additional responsibilities include handling payments, managing reservations, and supporting general front desk operations.
Qualifications
- Proficiency in Customer Service and excellent Communication skills for providing guest support and creating a positive experience.
- Strong Phone Etiquette and Receptionist Duties expertise to handle inquiries professionally and manage front desk operations.
- Basic Computer Literacy to efficiently manage reservation systems, payment processing, and record-keeping.
- Ability to stay organized, multi-task in a fast-paced environment, and maintain a professional demeanor.
- Previous experience in hospitality or a similar role is a plus, but not required.