Front Desk/Night Auditor

Job Overview
Join our dynamic hospitality team as a Front Desk/Night Auditor, where you'll be the welcoming face of our hotel during overnight hours. This vital role combines guest relations, administrative duties, and hotel management responsibilities to ensure a seamless experience for our guests while maintaining operational excellence. Your energetic approach and attention to detail will help create a warm, inviting atmosphere that keeps guests returning time and again. If you thrive in a fast-paced environment and enjoy providing exceptional customer service, this is the perfect opportunity to showcase your hospitality talents.

Responsibilities

• Greet and assist guests with check-in, check-out, and inquiries in a friendly, professional manner
• Manage multi-line phone systems, handle guest requests, and provide accurate information about hotel amenities and local attractions
• Conduct night audits by reconciling daily financial transactions, updating reports, and ensuring data accuracy for accounting purposes
• Maintain guest records, reservations, and billing information with precision and confidentiality
• Respond promptly to guest concerns or issues, resolving them efficiently to ensure guest satisfaction
• Monitor hotel security systems and perform routine safety checks throughout the property during overnight shifts
• Collaborate with housekeeping and maintenance teams to address guest needs and uphold hotel standards

Requirements

• Proven experience in hospitality management or hotel front desk operations, preferably with night audit responsibilities
• Strong customer service skills with a welcoming attitude and excellent phone etiquette
• Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively
• Knowledge of hotel management software systems and multi-line phone systems
• Exceptional organizational skills with keen attention to detail for financial reconciliation and record keeping
• Ability to work independently during overnight hours while maintaining high energy levels and professionalism
• Prior experience in resort or hotel environments is advantageous but not mandatory

Embark on a rewarding career where your enthusiasm for hospitality makes a real difference! We value energetic individuals who are passionate about guest services, eager to grow within the hospitality industry, and committed to delivering memorable experiences. Join us to be part of a vibrant team dedicated to excellence in every aspect of hotel management.

Pay: $9.00 - $9.01 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift availability:

• Overnight Shift (Required)

Work Location: In person

Salary : $9 - $9