What are the responsibilities and job description for the Customer Support position at Suparnix Technologies?
Job Description:
We are seeking a motivated and customer-focused Customer Support & Product Specialist to join our team. In this frontline role, you'll provide advanced product and service information to customers, channel partners, and internal teams. You’ll respond to inquiries, process special orders, and help resolve more complex support issues — all while delivering an exceptional customer experience.
REQUIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:
- Skills in interpersonal communications, negotiation, and conflict resolution.
- Excellent written and verbal communication skills
- 6 months experience with customer service/support experience.
- Proficiency with Microsoft Office products
- High comfort level and experience with consumer software applications.
- Strong computer, research and troubleshooting skills.
- Ability to work support hours and occasional holidays to support the business.
DESIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:
- Knowledge of agriculture, turf (mowers) and utility vehicles.
- Prior work experience in Agriculture or Technology dealer channels.
- Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline.
Job Types: Full-time, Contract
Pay: $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Application Question(s):
- Please confirm your email address and contact number?
Education:
- Bachelor's (Preferred)
Experience:
- Agriculture or Construction support service: 1 year (Preferred)
- Customer support: 1 year (Required)
Work Location: In person
Salary : $18