What are the responsibilities and job description for the EAB Navigate 360 Administrator position at SUNY Upstate Medical University?
- Syracuse
- Management & Professional
- Full-time
- Opening on: Nov 13 2025
- Student Affairs
- State of New York
- Staff Associate, NSSL4
- 87355
- UUP (State University Professional Services Unit)
Job Summary:
Serve as primary institutional contact for EAB Navigate 360. Manage system configuration, user permissions, and role access. Coordinate data integrations between Navigate 360 and institutional systems (e.g., Banner, Slate, Brightspace). Develop and maintain campaigns, alerts, appointment scheduling, progress reports, and student success dashboards. Provide training and support for faculty, advisors, and staff users. Monitor system performance, troubleshoot issues, and liaise with EAB support as needed. Generate analytics and reports to inform retention and engagement strategies. Collaborate with campus partners (IT, Institutional Research, Student Affairs, Academic Affairs) to ensure consistent and effective use of Navigate 360 tools.
Minimum Qualifications:
Bachelor's Degree and 5 Years of Higher Education Student Data Management Systems. Demonstrated knowledge of academic advising, student retention, and success strategies. Excellent interpersonal, organizational, and communication skill
Preferred Qualifications:
Academic Advising and/or CRM system experience. Experience with data management, report generation, and system integrations. Experience with Ellucian Banner Familiarity with FERPA, data privacy, and higher education compliance standards. Experience leading training sessions and developing user support materials. Ability to analyze system data to inform strategic planning.
Work Days:
Monday - Friday various hours
Message to Applicants:
Recruitment Office: Human Resources
We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability or other protected classes under State and Federal law.