Instructional and Collaborative Technology Support Specialist

SUNY Niagara is seeking an innovative, and service-oriented Instructional and Collaborative Technology Support Specialist to join our Office of Information Technology. This is an exciting opportunity for a technology professional who enjoys blending technical expertise with customer service, instructional support, and innovation in a dynamic higher education environment.

In this role, you will directly support the technology that powers teaching, learning, collaboration, and engagement across campus. From classroom technology and audio-visual systems to end-user support and emerging instructional technologies, you will play a vital role in ensuring our students, faculty, and staff have the tools they need to succeed.

If you thrive in a fast-paced environment, enjoy solving technical challenges, and want your work to make a meaningful impact every day, this is the position for you.

Position Summary

Reporting to the CIO, the Instructional and Collaborative Technology Support Specialist is a non-ranked professional part of our faculty association. This position assists in providing comprehensive technical support to the College through the Office of Information Technology (OIT). The successful candidate will support, maintain, and enhance the College’s instructional and collaborative technology systems while delivering exceptional service to faculty, staff, and students.

SUNY Niagara provides phenomenal benefits to our employees. Please visit to view our benefits https://sunyniagara.edu/hr/benefits/ offerings. SUNY Niagara’s exceptional work environment fosters growth and personal fulfillment. As an employee, you can expect:

Work-Life Balance: When employees can balance their work and personal lives, they are happier, more productive, and better positioned to support our students. At SUNY Niagara, generous paid time off, holiday, and leave policies make this possible. Our college closes for winter break from late December through early January and a week in mid-March for spring recess. In the summer, employees observe a four-day workweek, allowing them to enjoy all that Western New York offers.

Professional Growth: SUNY Niagara cares about employees’ professional advancement and development. You will have access to ongoing training, programs, and workshops. We support career growth and encourage employees to pursue further education.

Welcoming Culture: SUNY Niagara values the principles of equity, diversity, inclusion, and social justice as they create a sense of belonging for our students and employees. We foster a collaborative culture that respects and appreciates different perspectives, ideas, and backgrounds which contribute to the richness of our institution. We believe that our diverse, inclusive community enriches the experiences of students and employees alike.

Meaningful Work: At SUNY Niagara, your work will directly impact the lives of our students and the region we serve. Our college is for all who are passionate about teaching and focused on supporting students. Our small class sizes facilitate engagement. You will shape students’ futures, prepare them for successful careers, and empower them to contribute to society. Your dedication and expertise will propel students to achieve their educational goals.

Become part of an institution that values employees, positively impacts students’ lives, and invests in its community.

Typical Work Activities:

1. Installs, maintains, troubleshoots and repairs computers, and audio-visual equipment including but not limited to control systems, projectors, video switchers, cameras, microphones and other AV related hardware.

2. Installs and troubleshoots operating system and application software within the campus systems.

3. Installs wiring and network drops throughout all College facilities and sites.

4. Responds to technology problems identified by end users and works to correct problems either independently or with the assistance of vendors.

5. Creates and maintains documentation. Provides training of end users in the use of technology, as needed.

6. Provides technical support for on-site and remote users including phone, remote session, and in-person interaction with faculty, staff, students, and administrators for connectivity to courses, meetings, and collaboration tools and access to learning and work materials.

7. Performs other appropriate duties as assigned.

Required Qualifications:

• Associate’s degree AND
• Three (3) years of paid professional work experience. This experience must include providing technology support to end users and/or audio-visual installation and troubleshooting. OR
• Bachelor’s degree AND
• Two (2) years paid professional work experience. This experience must include providing technology support to end users and/or audio-visual installation and troubleshooting.