What are the responsibilities and job description for the Help Desk Technician position at SUNY Morrisville?
Location: Morrisville, NY Category: Administrative and Professional Staff Job Type: Full-time Posted On: Tue Jul 21 2026 Job Description:
Campus Title: Help Desk Technician
Budget Title: Instructional Support Assistant
Unit: 08-UUP, view our state benefits summary here!
Professional Rank and Salary Range: SL-1 $45,500 - $50,000, dependent on experience
Duration: Calendar Year (this position works all 12-months)
Brief Description of Duties:
SUNY Morrisville is seeking a well skilled and customer-focused Audio/Visual Specialist & End-User Support Assistant to join our team. This position combines expert knowledge in audio/visual (AV) systems and a strong ability to support end-users in troubleshooting and resolving technical issues. Hands-on experience with AV technologies, as well as a passion for providing exceptional support to ensure smooth day-to-day operations of technology systems.
Primary Responsibilities include but are not limited to :
Audio/Visual Systems Management:
Oversee installation, maintenance, and troubleshooting of AV systems in conference rooms, meeting spaces, and event venues.
Configure and support multimedia equipment including projectors, microphones, speakers, cameras, and video conferencing systems.
Ensure AV equipment is properly set up for meetings and events, providing technical assistance during presentations and broadcasts.
Perform regular AV equipment testing and preventive maintenance to ensure optimal functionality.
Assist with upgrades, system design, and recommendations for improving AV setups.
End-User Support (Help Desk - our Tier 1 Support):
Provide technical support for end-users, including troubleshooting hardware and software issues related to AV systems, computers, networks, and other tech tools.
Offer on-site and remote support, ensuring timely and effective resolutions to user queries and issues.
Create and maintain user guides, FAQs, and training materials to assist users with common AV and IT issues.
Collaborate with other departments to deliver high-quality tech support tailored to user needs.
Collaboration & Training:
Conduct training sessions for staff on how to effectively use AV equipment and troubleshoot basic issues.
Serve as the go-to expert for troubleshooting AV and IT-related problems, offering hands-on support as needed.
Work closely with internal teams to assess and address technology needs for specific projects, events, or departmental initiatives.
Documentation & Reporting:
Maintain records of AV system configurations, inventory, and service history.
Document issues, resolutions, and recurring problems for continuous improvement.
Provide regular updates to management regarding system performance and upcoming support needs.
Job Requirements:
Minimum Qualifications
Associate's degree in a related field (Audiovisual Communication, Information Technology, Electrical Engineering Technology)
Preferred Qualifications
Bachelor's degree in a related field (Audiovisual Communication, Information Technology, Electrical Engineering Technology)
2 years of experience working with professional grade audiovisual equipment and/or service desk computing support.
Additional Information:
SUNY Morrisville is committed to creating a vibrant community enriched by diverse perspectives, talents and experiences, and prohibits discrimination in employment based on gender, race, ethnicity, nationality, physical capability, age, creed, sexual identity, veteran status, and economic means. We encourage applications from candidates who share this commitment and will contribute to the diversity of our college community. AA/EEO/ADA
In accordance with the "Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act" institutions of higher education are required to prepare an annual report containing information on campus security policies and campus statistics. This report includes statistics for the previous three years concerning reported crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by SUNY Morrisville; and on property within, or immediately adjacent to and accessible from the campus. The report also includes institutional policies concerning campus security, such as policies concerning sexual assault, and other matters. You can obtain a printed copy of this report by contacting SUNY Morrisville University Police at (315) 684-6410, Office of Student Rights and Responsibilities at (315) 684-6070, Office of Human Resources at (315) 684-6038 and or by accessing the following web site: https://www.morrisville.edu/contact/offices/university-police/clery-act
Campus Title: Help Desk Technician
Budget Title: Instructional Support Assistant
Unit: 08-UUP, view our state benefits summary here!
Professional Rank and Salary Range: SL-1 $45,500 - $50,000, dependent on experience
Duration: Calendar Year (this position works all 12-months)
Brief Description of Duties:
SUNY Morrisville is seeking a well skilled and customer-focused Audio/Visual Specialist & End-User Support Assistant to join our team. This position combines expert knowledge in audio/visual (AV) systems and a strong ability to support end-users in troubleshooting and resolving technical issues. Hands-on experience with AV technologies, as well as a passion for providing exceptional support to ensure smooth day-to-day operations of technology systems.
Primary Responsibilities include but are not limited to :
Audio/Visual Systems Management:
Oversee installation, maintenance, and troubleshooting of AV systems in conference rooms, meeting spaces, and event venues.
Configure and support multimedia equipment including projectors, microphones, speakers, cameras, and video conferencing systems.
Ensure AV equipment is properly set up for meetings and events, providing technical assistance during presentations and broadcasts.
Perform regular AV equipment testing and preventive maintenance to ensure optimal functionality.
Assist with upgrades, system design, and recommendations for improving AV setups.
End-User Support (Help Desk - our Tier 1 Support):
Provide technical support for end-users, including troubleshooting hardware and software issues related to AV systems, computers, networks, and other tech tools.
Offer on-site and remote support, ensuring timely and effective resolutions to user queries and issues.
Create and maintain user guides, FAQs, and training materials to assist users with common AV and IT issues.
Collaborate with other departments to deliver high-quality tech support tailored to user needs.
Collaboration & Training:
Conduct training sessions for staff on how to effectively use AV equipment and troubleshoot basic issues.
Serve as the go-to expert for troubleshooting AV and IT-related problems, offering hands-on support as needed.
Work closely with internal teams to assess and address technology needs for specific projects, events, or departmental initiatives.
Documentation & Reporting:
Maintain records of AV system configurations, inventory, and service history.
Document issues, resolutions, and recurring problems for continuous improvement.
Provide regular updates to management regarding system performance and upcoming support needs.
Job Requirements:
Minimum Qualifications
Associate's degree in a related field (Audiovisual Communication, Information Technology, Electrical Engineering Technology)
Preferred Qualifications
Bachelor's degree in a related field (Audiovisual Communication, Information Technology, Electrical Engineering Technology)
2 years of experience working with professional grade audiovisual equipment and/or service desk computing support.
Additional Information:
SUNY Morrisville is committed to creating a vibrant community enriched by diverse perspectives, talents and experiences, and prohibits discrimination in employment based on gender, race, ethnicity, nationality, physical capability, age, creed, sexual identity, veteran status, and economic means. We encourage applications from candidates who share this commitment and will contribute to the diversity of our college community. AA/EEO/ADA
In accordance with the "Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act" institutions of higher education are required to prepare an annual report containing information on campus security policies and campus statistics. This report includes statistics for the previous three years concerning reported crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by SUNY Morrisville; and on property within, or immediately adjacent to and accessible from the campus. The report also includes institutional policies concerning campus security, such as policies concerning sexual assault, and other matters. You can obtain a printed copy of this report by contacting SUNY Morrisville University Police at (315) 684-6410, Office of Student Rights and Responsibilities at (315) 684-6070, Office of Human Resources at (315) 684-6038 and or by accessing the following web site: https://www.morrisville.edu/contact/offices/university-police/clery-act
Salary : $45,500 - $50,000