Infrastructure Services Assistant (Spring 2026)

Infrastructure Services Assistant are expected to conduct themselves in a professional and polite manner when interacting with customers. Assistants must be able to follow both written and oral directions from CIS supervisory staff and utilize our Help Desk ticketing system effectively. Typical duties include, but are not limited to: using our ticketing software to assist network and desktop support staff with service requests, moving hardware (e.g., computers, phones), and providing general support within the CIS department.

We are seeking students who can work both independently and as part of a team and that are passionate for all aspects of computing, from networking to desktop support.

Responsibilities:

• Provide first-level contact and problem resolution for users experiencing hardware, software, and application issues.

• Create and maintain detailed tickets within the TeamDynamix ticketing system, including thorough documentation and notes.

• Assist the Network Technician in maintaining IDF and endpoint equipment, such as phones, wireless access points (WAPs), patch cables, and terminations.

• Support the Desktop Support team by troubleshooting Windows issues and addressing computer hardware problems, including replacing components such as memory, video cards, and cables.

• Greet users courteously and direct them to the appropriate level of support.

• Deliver and set up computers and other hardware.

• Clean workrooms and equipment closets.

• Troubleshoot classroom technology issues.

• Develop troubleshooting skills by using investigative methods and Infrastructure Services tools.

• Provide Help Desk coverage as needed.

Other Expectations:

• Attend monthly meetings/training sessions (approximately 30 minutes to 1 hour).

• 
  Letter of recommendation from a faculty member OR from a supervisor at a previous SUNY Delhi campus job.

• Must have a GPA of 3.0 or higher.

• Must have excellent communication skills.

• Experience troubleshooting Windows 11 desktop or/and network endpoint issues, or equivalent coursework.

• Provide two original forms of identification to complete HR paperwork (e.g., passport or driver's license and birth certificate or Social Security card).

Preferred:

• Ability to lift up to 35 lbs.

Wages: $16.00/hour