Part Time (25hr/wk) Technical Services Specialist

Broad Function

This position exists at SUNY- Adirondack and involves responsibility for providing technical support to the campus community for a range of campus services and applications relating to both multi-media and microcomputer technologies. The work is performed under the general supervision of the Director of Educational Technology. Supervision is exercised over student help desk staff. Does related work as required.

Major Responsibilities

• Installs, maintains and troubleshoots audio and presentation systems, both hardware and software, as well as other multi-media equipment used on campus;
• Installs, maintains and troubleshoots campus services and applications relating to both PC and Macintosh platforms;
• Delivers, sets-up and operates media equipment, including sound/ presentation systems, for college events;
• Operates various types of teleconferencing equipment;
• Develops documentation and conducts training for client-based services supported by Information Technology Services (applications, hardware and peripherals);
• Researches and evaluates new technologies, computer and media based, that may affect current and future campus instruction support processes;
• Supervises and trains student help desk staff on proper and efficient procedures and technical support methodologies;
• Coordinates and performs help desk staff services;
Attends training and seminars to further knowledge on technologies required to support classroom technology environment as well as information technology, multi-media enhancements, application changes and general system changes;

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Required Skills

• Good knowledge of the principles, practices, terminology, tools and/or equipment applicable to the use and operation of multi-media technologies and microcomputers;
• Ability to install, maintain and troubleshoot classroom systems;
• Ability to apply principles of new technologies;
• Ability to direct others in the use multi-media technologies and microcomputers;
• Ability to work effectively with others;
• Ability to communicate effectively, both orally and in writing;
Ability to maintain good working relationships with faculty, staff and students; mechanical aptitude.

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Educational Requirements

Graduation from high or possession of a high school equivalency diploma and:
(a) Associate’s degree or higher in Media Arts, Information Technology or related field; or
(b) Two (2) years of full-time paid experience (or its part-time equivalent) supporting multi-media technologies and/or microcomputer technologies; or
(c) An equivalent combination of training and experience as defined in (a) or (b) above.

Note: Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. A list of acceptable companies who provide this service can be found on the Internet at http://www.cs.ny.gov/jobseeker/degrees.cfm. You must pay the required evaluation fee.

Salary
$28.67 per hour

Employment Type
Part Time, 12 Month; 25 hours per week (Monday-Friday, 7:30am to 12:30pm)
Full consideration will be given if application is received by October 30, 2026.

**This position is a Competitive Class position subject to all regulations of the Warren County Department of Civil Service. **

SUNY Adirondack values diversity and is an Affirmative Action/Equal Opportunity Employer.