Security Operations Manager

Become part of one of the largest and fastest-growing privately held security companies in the U.S! Since 1998, Sunstates Security has built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence.

We believe in strategic reinvestment in our people by offering a benefits package that exceeds industry standards, pathways for career advancement, extensive internal training, and employee recognition programs. Our team members are provided with the tools, knowledge, and hands-on management support necessary for long-term success.

Our commitment to a superior workplace culture is reflected in our most recent national accolades. Sunstates Security is proud to be recognized as a 2026 Forbes Dream Employer, an honor based on independent employee feedback and workplace excellence. Additionally, we have been named a 2026 Training MVP by Training Magazine, marking the third consecutive year we have accepted this prestigious recognition. We also continue to be celebrated for our steady growth and stability on the Inc. 5000 list of America’s fastest-growing private companies.

At the heart of everything we do are our core values of honor, integrity, and trust. If you are searching for a rewarding career with a proactive security partner that protects some of the country’s leading organizations, we invite you to explore the possibilities at Sunstates Security. Join a successful, growing team where your talent is appreciated and have opportunities to advance your professional career.

Job Description:

Sunstates Security has an immediate opening for a talented and motivated Security Operations Manager to help lead operations for our Burlington, NJ area. This is a salaried, full-time position for primarily 1st shift, but the candidate must be available for all days and shifts as may be needed. The ideal candidate will provide leadership to employees and develop and maintain strong relationships with customers.

This position offers a full compensation package of up to $84,000 (dependent on experience) - which includes:

• Annual base salary
• Monthly vehicle allowance
• Mileage paid at current IRS rate
• Annual performance-based bonus
• Full medical, dental, vision, and life insurance coverage
• 401k plan with company match
• Generous PTO
• Tuition assistance

The Operations Manager will assist in the administration of the region by:

• Training, developing, and motivating supervisory staff to effectively oversee all day-to-day operations of the site security personnel.
• Overseeing the employee onboarding process, including new hire interviewing, selection of candidates, training, licensure, and new hire paperwork.
• Training subordinate supervisors on software systems, procedural guidelines, and company policies, and enforcing consistency in policy practice.
• Coordinating operational functions including payroll and billing, accounts receivable aging, staffing, scheduling, and personnel issues.
• Carrying out site assist visits and audits in accordance with the Quality Assurance program.
• Coordinating with the Area Operations Manager and Regional Manager to establish goals and objectives and communicate these with staff.

The requirements for the Operations Manager include:

• Must have 3 years of Supervisory Experience.
• Excellent Organizational, Communication, and time management skills.
• Computer proficiency (MS Office).
• Attention to Detail.
• Reliable transportation and a clear Motor Vehicle Record (MVR).
• Ability to travel and regularly visit all site locations for the New Jersey region and surrounding areas.
• Winteam knowledge is a plus.
• Professional Appearance.

General Requirements:

• Valid NJ SORA License
• Valid driver's license with a clean driving record
• Supervisory experience
• Great customer service skills
• Prior security, law enforcement, or military experience is preferred

An Operations Manager may perform a multitude of duties as specified and become extremely knowledgeable of Post Orders and SOP, and will be able to act quickly and efficiently according to such directives.