What are the responsibilities and job description for the Regional Service Manager position at Sunstate?

Regional Service Manager

Sunstate Equipment Co.: Where Safety and People are Core Values

We care about our People and it shows!

Sunstate Advantages:

Sunstate’s Advantages

Company truck, cell phone, and laptop provided
Medical/Dental/Vision Benefits
401K Matching
Amazing Benefits package
Work boot allowance
Rent ANY of our equipment for FREE
Paid Holidays 1 Floating Holiday

Position Requirements:

Proven Service Leadership
Demonstrated ability to lead, influence, and develop service teams across multiple locations while driving accountability, performance, and a strong safety culture.
Operational Command & Adaptability
Ability to step into any branch environment, quickly assess shop and yard operations, and implement effective processes in partnership with local teams.
Heavy Equipment Technical Expertise
Deep hands-on knowledge of construction and rental equipment, including electrical, hydraulic, pneumatic, drivetrain, and electronically controlled systems.
Advanced Diagnostics & Mentorship
Strong troubleshooting skills with the ability to coach, train, and remotely support technicians in complex equipment repairs.
Safety & Regulatory Knowledge
Solid understanding of DOT regulations and OSHA/ANSI standards, particularly related to construction and aerial equipment.
Vendor & Cost Management
Experience working with vendors to resolve quality issues, manage costs, and ensure fleet availability and reliability.
Strategic Organization & Decision-Making
Highly organized, detail-oriented leader who can prioritize effectively, manage multiple demands, and work independently with minimal oversight.
Professional Communication & Collaboration
Clear, confident communicator who builds strong working relationships across Fleet, Operations, Branch Leadership, and external partners.
Administrative & Technology Proficiency
Comfortable with service-related reporting and administrative responsibilities, including proficiency with Microsoft Office tools.
Must posess your own tools

What You'll Enjoy Doing

Drive Equipment Turn & Shop Efficiency
Analyze various reports and maintain close communication with District Service Managers to support timely equipment turnaround and maximize shop productivity.
Oversee Maintenance & Repair Cost Management
Serve as the primary regional point of contact for fleet, shop maintenance, and repair-related expenses, ensuring costs align with company benchmarks.
Analyze Trends & Control R&M Spend
Monitor repair and maintenance trends across assigned markets, identify variances, and determine whether cost drivers are localized or systemic across branches.
Evaluate Vendor Strategy & Cost Effectiveness
Continuously assess the cost-benefit of internal versus external vendor utilization, ensuring quality, efficiency, and fiscal responsibility.
Protect Pricing & Parts Strategy
Monitor parts pricing and cost structures in partnership with District Service Manager to ensure pricing integrity and margin protection.
Optimize Fleet Analytics & Lifecycle Strategy
Develop and refine tools and metrics to evaluate fleet performance, validate equipment class models, and support data-driven decisions on equipment purchase, retention, and disposal.
Support Equipment Selection & Market Evaluation
Collaborate with District Service Managers to evaluate new and competitive equipment offerings, identifying opportunities for improved durability, lower total cost of ownership, and operational advantage.
Lead, Mentor & Develop Service Leadership
Mentor District Service Managers by strengthening leadership skills, communication effectiveness, and alignment with mechanics and branch leadership.
Partner Across Operations & Fleet Functions
Work closely with Regional Operations, Fleet, Training, Risk, AP, and other cross-functional teams to address equipment, maintenance, and compliance initiatives while leading and contributing to key projects.
Standardize Processes & Drive Continuous Improvement
Collaborate with Training to develop procedures, clarify processes, and promote consistent execution across all markets.

Interested? Apply now!

Sunstate is a proud Second Chance employer that evaluates every candidate on a case-by-case basis.

Why Choose Us?

At Sunstate, every employee is valued, respected, and fairly compensated. More importantly, every employee has a voice that deserves to be heard. We are working hard to challenge the typical ways of business and develop an environment where our employees feel safe, comfortable, and look forward to coming to work. No matter which location you visit, you can’t help but feel the close-knit work-family environment.

We have strategically and organically grown our company from within, promoting from the ground up and providing employees with opportunities to explore their different passions within our own walls. This culture allows our people to develop valuable, marketable skills they can use throughout their career. Plus, with benefits like Baby Bonding, My Holiday vacation time, and discounts on everything from movie tickets to cell phone bills, we’re constantly evolving our resources to provide our people with tools to make their lives easier!

Be YOU at Sunstate

At Sunstate Equipment, we are actively fostering a workplace culture where individuals of all identities and life experiences feel genuinely valued, respected, and appreciated. As a proud equal-opportunity employer, we wholeheartedly welcome candidates from diverse backgrounds and cultures. We recognize and celebrate the unique perspectives they bring, with the understanding that they are the fuel for the innovative ideas that drive the evolution of our industry

Sunstate Equipment Co. is an Equal Opportunity Employer

A Drug Free Workplace and Participates in E-Verify

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Regional Service Manager

What are the responsibilities and job description for the Regional Service Manager position at Sunstate?