Regional Service Manager

We’re seeking a dynamic and service -driven Regional Service Manager to elevate hospitality, strengthen front of the house performance, and ensure consistent execution of brand standards across multiple restaurant locations. This role owns the complete lifecycle of FOH training programs—including instructional design, facilitation, validation, and ongoing improvement—for Front Desk, Servers, Bussers, and Runners.The Regional Service Manager builds strong relationships with new hires, trainers, and restaurant leaders, ensuring training quality, service consistency, and adherence to brand standards. They partner closely with GMs, Directors, and Operations teams to support new menu rollouts, service initiatives, new restaurant openings, and MIT development.This position plays a critical role in monitoring guest sentiment and operational data to identify opportunities, troubleshoot service challenges, and drive continuous improvement. Regular restaurant visits focus on coaching, training validation, and supporting managers in maintaining best-in-class service.The Regional Service Manager (RSM) partners with the Regional Culinary Manager (RCM) and Regional Beverage Manager (RBM) to be a support team to the restaurants (and specifically the General Manager’s) as the expert of service, training, standards, and hospitality. The ideal candidate loves working with people, is energized by coaching and teaching, and thrives in a fast-paced hospitality environment. This role has a significant impact on service consistency, crew readiness, and overall restaurant performance Here's What We'll Bring To The Table:Competitive salary of $100,000 - $110,000 based on experience bonusMedical, Dental, Vision, and Life insurance, plus pet healthcare discounts!401k MatchEducation Reimbursement Dining Discount for you and up to 5 guestsTechnology package ( lap top, phone )Car allowanceEssential Responsibilities:Training and DevelopmentDesign, deliver, and maintain FOH training programs for Front Desk, Server, Busser, and Runner workgroupsValidate training quality through quizzes, feedback, TSDRs, and real-time observationBuild strong connections with new hires and ensure they understand and demonstrate all service standardsCertify new FOH trainers and coach existing trainers to uphold training excellenceLead Train-the-Trainer programs and partner with managers to support classroom trainingMaintain accurate, up-to-date training materials and ensure they are accessible on internal platformsAssist in MIT classroom training and development; conduct weekly check-ins and participate in MIT panelsSupport managers in developing FOH workgroup leaders in service execution and team coachingService Standards and Restaurant SupportConduct regular restaurant visits focused on training validation, coaching, and implementation of standardsCollaborate with GMs to troubleshoot service gaps, ensuring consistent application of standards on every shiftComplete quarterly Observation & Training Validation Reports and Progress UpdatesIdentify and share best practices across the region to strengthen service and hospitality culturePresent service opportunities, training needs, and initiatives during weekly meetings with leadershipOperational Support and ImplementationSupport new menu launches, seasonal rollouts, and new service standardsParticipate in new location openings/remodels, including hiring, classroom instruction, floor training, and mock serviceCoordinate with restaurant teams on OpenTable setup, reservations management, and holiday configurationsMaintain accuracy of the KSC Trainer Matrix, Holiday Cover Trackers, and other regional toolsStay up to date on trends in hospitality training and integrate improvementsData Driven Performance and Guest ExperienceMonitor guest feedback systems daily; ensure timely responses and analyze trendsProvide a quarterly Guest Sentiment Recap and holiday recap reporting to regional leadershipUse data (such as server rankings, comps, and top/bottom performance) to identify coaching opportunitiesSolve service inconsistencies through observation, data analysis, and follow-up action plans Essential Skills and Qualifications:Ability and interest in designing, developing, delivering, and implementing multi-leveled training and service programExperience with development of training media and collateral ( videos, presentations, facilitation guides, participant guides, etc)Ability to communicate om a clear, professional manner to all levels of the companyKnowledge of adult learning principlesProven history of effective training of teams and programsAbility to be well organized , maintain concentration and think clearly despite frequent, stressful or unusual interruptionsAbility to effectively manage projects consistently and several at one timeLiteracy in a variety of computer programs like MS Word, Excel, Outlook, and PowerPoint.Valid food handlers and RBS training in California Daily travel within your region is required. Expected to travel to other locations when asked for business reasons. Valid Real ID or passport requiredMinimum of 21 years old to serve alcoholic beverages with food.Desirable Qualifications:Bilingual in Spanish - written and oralBachelor's degree preferred on Secondary Education or above, HR/Training Development, or CommunicationsLevel 1 Wine Certificate WORK HOURSThe RSM is a full-time position that requires being regularly accessible by phone and email during restaurant operational hours. WORK CONDITIONSIn General Approx. %Time Spent in each FunctionMaintenance of the materials 10% Working in restaurants (Training Focus) 70%Writing Materials 10% Teaching or Implementing 10% 100%Physical Requirements: Standing 35% Walking 45% Reaching 4% Bending 4% Lifting 4% Carrying 3% Kneeling 3% Sitting 2% 100%

Salary : $100,000 - $110,000