What are the responsibilities and job description for the Commercial Small Business Team Lead position at Sunstar Insurance Group?
Primary Responsibilities
- Lead and support the day-to-day operation of the Alabama Small Business Unit (SBU).
- Coordinate the implementation of national and regional SBU initiatives, processes, and best practices within Alabama.
- Coach and mentor team members on workflows, service standards, carrier relationships, and operational best practices.
- Facilitate regular statewide team meetings and ongoing communication.
- Serve as a liaison between Alabama operations and national SBU leadership.
- Review performance metrics and identify opportunities to improve operational efficiency, client experience, carrier engagement, and overall team performance.
- Manage marketing and servicing activities for an assigned book of SBU clients.
- Strong understanding of commercial insurance products, coverages, and client service practices.
- Demonstrated leadership, mentoring, or team coordination experience.
- Excellent communication, organizational, and problem-solving skills.
- Ability to manage multiple priorities while maintaining attention to detail.
- Proven ability to build effective relationships with clients, carriers, and colleagues.
- Strong technology skills, including Microsoft Office suite and agency management systems.
- Experience working with carrier service centers and carrier technology platforms preferred.
- Professional insurance designation (CISR, CIC, CRM, CPCU, or similar) preferred.
- Minimum of seven years of commercial insurance experience required.
- Experience servicing and managing commercial small business accounts required.
- Active Property & Casualty insurance license required.
- Experience with Applied EPIC agency management system strongly preferred.
- Bachelor's degree preferred.