Service Manager

JOB REQUIREMENTS/RESPONSIBILITIES

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Coordinates customer clinics, field days, and related promotional events
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Manages recruiting, staffing and employee development activities for employees reporting to this position
• 3 years experience in Service Department operations
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Ability to write and speak effectively to individuals and groups. Excellent customer service skills
• Familiar with John Deere and competitive products
• Basic understanding of financial principles relative to Service Department operations
• Ability to analyze and interpret internal reports

SALARY IS DEPENDENT ON EXPERIENCE AND QUALIFICATIONS

Summary

As a Service Manager, you will oversee the daily operations of the service department, ensuring exceptional customer service and efficient equipment maintenance. Your core skills in diagnostics, repair, and service writing will be essential in managing a team of technicians and addressing customer needs. With premium experience in service management and upselling, you will drive sales and enhance customer satisfaction. Your relevant knowledge in various services will further support the department's success. Join us to lead a dedicated team in delivering high-quality service. A company vehicle is also provided.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $60,000 - $80,000