What are the responsibilities and job description for the Field Service Technician I position at Sunshine Quality Solutions, Llc?
Company Overview:
Sunshine Quality Solutions is a leader in the Agricultural and Turf Care industry, operating 17 locations across southern Louisiana and southern Mississippi. With over 85 years of experience, we are committed to delivering exceptional service and fostering career growth in a supportive team environment.
Description:
Sunshine Quality Solutions is actively seeking a field service technician/ diesel mechanic to perform in-field diagnostics, repairs and maintenance on agricultural and turf equipment. This role requires proficiency in complex service tasks, with occasional guidance from management.
Responsibilities:
- Diagnose and repair John Deere equipment and technology in the field and on-site.
- Maintain an accurate inventory of parts stocked on the service vehicle for efficient service.
- Mentor and guide Service Technicians and Apprentices to enhance technical skills.
- Identify customer service opportunities and communicate solutions to improve satisfaction.
- Track billable time and manage work orders, ensuring accurate documentation and timely submission.
- Participate in Service EDUCATE Training programs to further develop technical expertise.
- Operate and maintain service vehicles, tools, and equipment to perform job duties safely and effectively.
- Maintain a clean and organized work area, ensuring efficient and high-quality work performance.
- Follow all safety protocols and regulations while performing tasks.
- Stay current on John Deere and competitor products to deliver top-tier service and support.
Company Benefits:
Sunshine provides a comprehensive benefits package to full-time employees, featuring flexible work hours and family-friendly benefits:
- Medical, Dental, Vision, and Life Insurance (including AD&D)
- 401(k) with employer match
- Company-paid Short-Term Disability
- Company-funded Health Savings Account
- Paid Time Off: Vacation, Sick Leave, Company Holidays, Bereavement, Jury Duty
- Incentive pay
- Membership in Deere Employees Credit Union
- Access to John Deere University training
- Opportunities for career growth in a supportive team environment
Qualifications:
Required:
- < 3 years, Certified JD Tech
- Outstanding interpersonal and customer service skills
- Applying knowledge- demonstrates near complete understanding of diagnosing/repairing equipment
- May require assistance in diagnosing/repairing equipment
- Revenue billed hours less than or equal to 160/month
- Proficient knowledge of mechanical, electrical, and hydraulic systems used in repair of agricultural and turf equipment
- Ability to use service advisor and basic computer functions
- Ability to operate vehicles and equipment used for diagnostic purposes
- High School Diploma
- Valid Class D driver’s license with Medical Card
- Ability to pass a pre-employment drug screen
Preferred:
- Advanced or Master Service Technician certification
- CDL license
- Forklift certification
Physical Requirements:
- Ability to perform diagnostic assessments and repairs using hand tools with precision.
- Good hand-eye coordination for operating tools and equipment.
- Ability to lift items weighing up to 75 lbs.
- Capability to work on your feet for extended periods.
- Strong vision for detailed inspections and reading documentation.
- Commitment to adhering to safety protocols and maintaining a clean workspace.
At Sunshine Quality Solutions, we are committed to creating an inclusive and supportive workplace. We invite you to apply and join our team—your unique skills and experiences are valued here!