Server - PT - PM

Position Purpose

Responsible for greeting guests, providing excellent guest service upon guest entering food and beverage outlet. The Server normally works a regular food and beverage shift but may be asked and assigned another shift due to work needs.

Duties and Responsibilities

• Takes food and beverage order accurately.
• Enters food and beverage order in the POS system.
• Delivers food and beverage orders in a friendly and professional manner in accordance with hotel standards.
• Answers all questions regarding the menus accurately.
• Utilizes selling techniques to up sell.
• Handles financial transactions accurately and in accordance with established procedures.
• Properly and accurately close guest checks.
• Acknowledge guest need, anticipate guest needs and always respond promptly to maintain positive guest relations at all times.
• Process guest payment by posting on POS system, verifies if guest is in house or walk in patron.
• Informs manager of any guest complaints, requests or problems.
• Maintain organized and clean work area.
• Communicate with in coming/ prior shift as to outstanding tables.
• Reports any damages, discrepancies and or malfunction of equipment to manager.
• Follows all safety and sanitation procedures that pertain to the job.
• Clean and polish silverware, glass ware, sugar receptacle, trays, coffee pots, tea pots.

Knowledge, Skills and Attributes

• Must be able to effectively communicate.
• Must be able to follow directions with focus to detail.
• Must be a team player with the ability to work under minimal supervision.
• Must be able to have a flexible schedule, work weekends and holidays.
• Must have knowledge of wines, cocktails.
• Must be able to manicure tables.
• Must be able to set up tables, buffet and food stations.
• Must be able to sustain composure, remain calm, and possess a positive attitude.
• Must be energetic and outgoing.
• Must be service oriented with excellent customer service skills.
• Must be able to follow directions with focus to detail, speed and accuracy.
• Must possess excellent interpersonal and organizational skills.
• Must have basic knowledge of arithmetic.
• Must have the ability to input data in the POS system.
• Must have previous experience with POS system.
• Must be able to read, write and understand the English language.
• Must be able to exercise confidentiality and discretion.
• Must be able to work nights, weekends and holidays.
• Must be able to work well under time constraints and remain calm.

Education:     High School diploma or GED required; hospitality degree preferred must be Serve Safe certified, must be Tips Certified.

Experience:   Minimum 1 year of hospitality or customer service in a fine dining restaurant preferred.

Salary : $20