Crew Lead - Carpet Cleaning

Overview

The Crew Lead role is responsible for leading a two-person crew through nightly commercial carpet cleaning service at client retail locations across a multi-state territory (NC, SC, GA, TN, AL, MS). This role owns execution at the site level — ensuring each scheduled store is serviced correctly, on time, and to Sunset Bay’s quality standard — while also serving as the primary driver and logistics point person for the crew.

This is a working leadership role that requires both the hands-on ability to perform and oversee carpet cleaning work and the judgment to manage a crew, a route, and unexpected site issues independently, with minimal direct supervision most nights.

Reporting Structure

• Reports to: Director of Operations
• Direct Reports: 1 (Carpet Cleaning Technician)

Defining a “Win” in the Role

A “win” in this role is defined by quality service delivered on schedule, safe and reliable crew travel, and growing confidence from both our clients and Sunset Bay leadership that a store assigned to this crew will be done right without anyone needing to follow up.

Schedule & Travel Expectations

• Night shift work, typically beginning around 8:00 PM
• Multi-state service territory: NC, SC, GA, TN, AL, MS
• Multi-night travel legs requiring hotel stays away from home
• Route and schedule can shift week to week based on job assignments and store availability windows

Key Accountabilities

1. Crew Leadership & Execution

• Lead a two-person crew through nightly commercial carpet cleaning assignments at scheduled store locations
• Ensure work meets Sunset Bay’s quality standard before departing each site
• Work side-by-side with the Carpet Cleaning Technician, setting the pace and standard for the shift
• Serve as the primary point of contact for on-site issues — store access, equipment problems, scheduling conflicts

2. Vehicle & Route Management

• Operate the company cargo van as primary driver, including multi-hour highway travel between states
• Manage the nightly route and job sequencing to keep the crew on schedule
• Coordinate hotel logistics during multi-night travel legs
• Perform basic vehicle and equipment upkeep and report mechanical issues promptly

3. Equipment & Site Care

• Operate and maintain carpet cleaning equipment (extraction units, hoses, cleaning solutions) per manufacturer and company standards
• Load, unload, and secure equipment for transport between sites
• Identify and report equipment issues before they affect job completion
• Represent Sunset Bay professionally at every client location

4. Communication & Reporting

• Communicate site issues, delays, or quality concerns to management in real time
• Confirm job completion and note any site-specific issues after each stop
• Photograph job site concerns and completed work (flooring, showroom carpet) for record keeping and quality verification
• Flag recurring problems at specific stores or with specific equipment

Outputs

• Completed and quality-checked carpet cleaning service at every scheduled store
• Safe and on-schedule crew travel across the multi-state territory
• Properly maintained equipment and vehicle
• Clear and timely communication with management on job status and issues

Physical Requirements / Working Conditions

• Ability to lift and carry cleaning equipment (hoses, wands, solution containers) repeatedly through a shift
• Extended periods standing and walking during overnight hours
• Ability to work a reversed sleep schedule and stay alert through long highway drives, including after a cleaning shift

Vehicle & Driving Requirements

• Valid driver’s license required — this role is the primary operator of the company cargo van
• Clean driving record preferred; this role carries the crew and company equipment across state lines
• Comfortable with multi-hour highway driving, including overnight
• Responsible for basic pre-/post-trip vehicle checks and reporting maintenance needs promptly

Skills & Experience

• Demonstrated reliability — consistent attendance and follow-through with minimal supervision
• Crew leadership experience preferred (e.g., landscape, construction, or similar field-based crew lead experience) — carpet cleaning experience is not required and training will be provided
• Comfortable making on-the-spot decisions when a job or site doesn’t go as planned
• Strong communication skills — able to represent the company well with client-site staff

Required Technical Knowledge

Candidates are not expected to have prior experience with Sunset Bay’s specific equipment. We are looking for someone with the mechanical aptitude and problem-solving ability to become proficient quickly.

• Familiarity with, or willingness to learn, hot water extraction / carpet cleaning equipment and processes
• Basic mechanical aptitude for troubleshooting equipment issues on-site
• Familiarity with navigation apps (Google Maps, Apple Maps, or similar) for multi-state route travel

Pay: $20.00 - $22.00 per hour

Expected hours: 35.0 – 45.0 per week

Work Location: In person

Salary : $20 - $22