The Cove Manager

Overview

The Cove Manger is responsible for providing leadership and guidance to the Cove and Spotted Frog teams.  S/he will assist with managing all aspects of The Cove including scheduling, inventory, and administrative duties.  S/he will work with the Pool & Spa maintenance team to ensure guest satisfaction and optimum performance of the facility.  The position provides leadership that promotes exceptional service for guests and associates. The Cove Manager shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!

They will always conduct themselves in a manner which supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication and Commitment. He/She/They shall strive to deliver exceptional service to all internal and external guests at all times. In this role, they are responsible for exemplifying the Sunriver Resort Culture and actively supporting our Vision and Mission to be the destination of choice for our guests, owners, and associates.

Responsibilities

• Maintains a commitment to customer service and guest satisfaction
• Assists the outlet supervisor with leading and supervising the outlet teams
• Responsible for weekly inventory and ordering to ensure that all supply demands are met
• Coordinates inventory control systems and is responsible for monthly inventory counts.
• Maintains facility equipment inventory through proper daily care and year-end storage standards
• Utilizes labor management tools to schedule and control labor costs
• Works with HR to recruit and hire seasonal staff including interviewing potential candidates and facilitating new hire paperwork and all appropriate trainings.
• Works closely with Resort Chief Engineer to ensure pool health & safety standards are being met
• Works closely with Red Cross of Oregon to ensure lifeguard policies are met and followed
• Maintains thorough knowledge of pool health & safety standards
• Coordinates facility evacuations as needed for weather or health threats
• Attends mandatory weekly department meetings and appropriate resort and division meetings
• Reports any needed repair immediately to Resort Engineering using correct procedures
• Ensures proper bookkeeping and resort policies are followed
• Maintains a strong knowledge of current food and beverage trends
• Completes staff schedules that meet productivity standards
• Manage daily restaurant operation through hands-on leadership
• Assist in creating and managing annual budget for the outlets
• Assist in forecasting monthly revenues, food and beverage cost, payroll and other expenses
• Implement necessary controls to ensure proper return on investment
• Work closely with the Sales and Conventions Departments to manage group bookings
• Seek new approaches to grow business, guests’ satisfaction and loyalty
• Conduct effective departmental meetings
• Create and maintain active training manual and conduct regular training sessions
• Ensure that all qualified staff have current OLCC and food handlers’ cards
• Develop and implement proper marketing initiatives
• Comply with all OLCC & Food Handler regulations
• Comply with all Sunriver policies, procedures and safety regulations
• Performs all staff duties as necessary including desk, lifeguarding, bartending, serving, etc.
• Maintains a safe and pleasant work environment
• Monitors associate time punches in ADP and completes all Payroll needs
• Instills a calm, organized approach in all stressful situations
• Ensures service standards are being applied by all team members
• Ensures cleanliness and safety of the outlet
• Promotes high associate morale
• Recommends discipline and/or termination when appropriate
• Facilitates the coaching and counseling of team
• Completes performance reviews for direct reports
• Responsible for the achievement of department goals and objectives
• Facilitates continual staff trainings including lifeguard classes and service standards training
• Resolves guest issues promptly and with great care and effectiveness

Qualifications

QUALIFICATIONS:

• High school education or equivalent required
• At least one-year Food & Beverage experience required
• At least one year of customer service experience required
• At least one year of management experience required
• Prior hospitality experience preferred
• Proficient in the use of computers and POS system(s)

JOB REQUIRMENTS:

• Must be at least 21 years of age
• Must obtain a lifeguard certification from a recognized organization
• Must possess valid OLCC card upon hire
• Must possess valid Food Handler’s card upon hire
• Must have excellent leadership skills
• Must be a positive example for staff
• Must have ability to work a flexible schedule that will include evenings, weekends and holidays

WORKING CONDITIONS:

• Must be able to personally lift up to 40 lbs. on a frequent basis;
• Must be able to occasionally lift over 40 lbs with assistance;