What are the responsibilities and job description for the Server - The Cove position at Sunriver Resort?
The Cove Aquatic Center's The Spotted Frog is hiring for servers! The Spotted Frog Poolside Cafe & Bar offers drinks and pub fare and is open to pool and resort guests. The restaurant's name is a nod to the endangered Oregon Spotted Frog, which has a protected habitat within our Cove nature discovery area. The Server is responsible for ensuring the standards of service in assigned food and beverage outlets. S/he will take orders, deliver food, drinks and other items to guests poolside. The Server will act as a liaison between the kitchen and guests. S/he will assist with maintaining the AAA Four Diamond standards.
The Server will always conduct them self in a manner that supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. The Server shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!
Must be avaialble on weekends
Responsibilities
The Server will always conduct them self in a manner that supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. The Server shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!
Must be avaialble on weekends
Responsibilities
- Takes guests orders using lounge chair numbers and appropriate order taking sheets
- Enters orders accurately into POS systems
- Familiarizes him/herself with all menus including all meal periods, lounge menu, and beverage lists
- Resets lounge chairs and dining area after guests are done
- Performs food & beverage preparation duties such as preparing condiments, mise en place, brewing coffee and ensuring work stations are stocked, etc.
- Follows all proper bookkeeping and cash handling procedures
- Ensures all opening, on-going and closing sidework is complete and signed off by a manager on duty
- Serves food and beverages to guests poolside
- Informs and promotes guests of daily/nightly specials; Checks guests’ identification to ensure room charging privileges
- Checks guests’ identification to ensure minimum age requirement for consumption of alcoholic beverages
- Removes service ware or other item from tables and guest areas and place them in trash receptacles
- Cleans tables and/or counters & lounge chairs after guests are finished
- Offers creative selling of products to guests
- Answers questions and/or makes recommendations on menus items
- Explains how various menu items are prepared, describing cooking methods and ingredients
- Takes into consideration any special request, dietary issues made by the guest
- Performs food preparation duties such as preparing salads, appetizers, cold dishes, portioning desserts and brewing coffee
- Provides general resort information for guests
- Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
- Maintains an up to date working knowledge of all resort amenities as well as any special events
- Interacts with resort staff in a professional manner, assisting other departments with necessary information
- Up sells other resort services and amenities to guests
- Describes and recommends drinks and food items to guests
- Ensures final quality check on food and beverage prior to serving guests
- Monitors assigned tables for customer satisfaction, quality and additional service
- Accurately prepares guest bills and provides in a timely manner and ensures accurate payment is received
- Accurately reports tips & shift times in the appropriate location at the end of each shift
- Addresses any guest issue promptly and with concern
- Provides assistance to restaurant staff as needed
- Attends monthly mandatory department meetings and appropriate resort and division meetings
- High school diploma or equivalent
- Prior hospitality experience preferred
- At least one year high volume restaurant serving experience preferred
- At least one year food & beverage experience preferred
- At least 6 months POS system experience preferred
- Adequate wine, beer and mixed drink knowledge preferred
- Must be a United States citizen or possess a valid work permit
- Must be able to read, write and speak English
- Must be at least 18 years of age
- Must be able to accurately follow instructions, both verbally and written
- Must possesses excellent communication skills
- Must be able to work under pressure
- Must have or be able to obtain prior to start date a valid OLCC card, Food Handlers permit
- Must be able to stand and walk throughout the shift
- Must be able to frequently lift and carry up to 25 lbs at shoulder height;
- Must be able to occasionally push/pull up to 75 lbs
- Must be able to work outdoors