What are the responsibilities and job description for the Guest Service Coordinator position at Sunriver Resort?
Looking for your next great job opportunity? Join us at our Hiring Fair on April 7 from 4–6 PM at Sunriver Resort!
Are you a detail-oriented communicator who thrives in a fast-paced environment? Sunriver Resort is seeking a Guest Service Coordinator to serve as the first point of contact for guests over the phone. The Guest Services Coordinator is responsible for answering all incoming resort calls in a courteous and professional manner. S/he will refer calls to the appropriate parties. The Guest Services Coordinator will assist in maintaining the AAA Four Diamond standards.
The Guest Services Coordinator will always conduct themselves in manner which supports the Core Values of Sunriver Resort: Trust, Commitment, and Open and Honest Communication. They shall strive to provide exceptional service to both internal and external guests at all times and for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!
Responsibilities
Are you a detail-oriented communicator who thrives in a fast-paced environment? Sunriver Resort is seeking a Guest Service Coordinator to serve as the first point of contact for guests over the phone. The Guest Services Coordinator is responsible for answering all incoming resort calls in a courteous and professional manner. S/he will refer calls to the appropriate parties. The Guest Services Coordinator will assist in maintaining the AAA Four Diamond standards.
The Guest Services Coordinator will always conduct themselves in manner which supports the Core Values of Sunriver Resort: Trust, Commitment, and Open and Honest Communication. They shall strive to provide exceptional service to both internal and external guests at all times and for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!
Responsibilities
- Maintains cleanliness of resort property. Cleans all accommodations within Caldera Springs, lobbies, lounges, restrooms, corridors, stairways, locker rooms and other work areas
- Assists with cleanliness of public facilities including Lake House and Forest House as needed
- Cleans and sanitizes all designated areas to Sunriver Resort standards
- Perform deep cleans of properties
- Exterior sweeping and cleaning of outdoor furnishings
- Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor
- Acts with responsibility towards all company property, supplies and equipment
- Changes soiled linens on beds and makes beds following the resort protocol
- Keeps housekeeping caddy clean, stocked and orderly always
- Dusts and polish furniture and equipment
- Empties wastebaskets and transport other trash and waste to disposal
- Replenishes supplies such as drinking glasses, guest amenities, linens, and bathroom linens
- Dusts window blinds
- Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.
- Washes windows, walls, ceilings, and woodwork, waxing and polishing as needed
- Operates various mechanized cleaning equipment, such as vacuums, polishers, buffers, etc.
- Clean wash basins, mirrors, commodes, tubs, and showers daily
- Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken windowpanes, missing nuts or screws, beds needing repair, etc.)
- Reports to work on time and according to posted schedule, maintains accurate time records and follows proper standards for issuance of rooms
- High school diploma or equivalent.
- Prior hospitality experience preferred
- At least one year customer service experience preferred
- Must have excellent phone etiquette
- Ability to work a flexible schedule that may include evenings, weekends and holidays
- Must have the ability to deal effectively and interact well with the guests and associates
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner