What are the responsibilities and job description for the Forest House Food Runner position at Sunriver Resort?
Overview
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The Seasonal Food Runner and Busser plays a key role in delivering an exceptional poolside dining experience by ensuring timely food and beverage delivery, clearing tables, and maintaining a clean and inviting environment for guests. This position requires efficiency, teamwork, and attention to detail in a fast-paced outdoor setting.
The Food Runner and Busser must always conduct themselves in a manner that upholds the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. By providing friendly and efficient service, the Food Runner and Busser helps create a welcoming atmosphere for our pool guests. They will be responsible for exemplifying the Sunriver Resort Culture and promoting Sunriver Resort as both a premier destination and an employer of choice!
Responsibilities
- Greets incoming guests
- Cleans and resets lounge chairs and dining area as needed
- Ensures guests are comfortable and welcome if required to wait
- Responds to guests’ questions in a professional manner
- Assists servers and bartenders with refilling water and/or clearing lounge chairs
- Delivers food to guests using assigned seating chart
- Completes all assigned side-work, obtaining MOD or Supervisor signature when complete
- Informs server, bar staff or manager of any potential guest issues
- Familiarizes him/herself with menu & makes recommendations on menu as needed
- Assists pool team prep cabanas for each guest, cleaning up afterwards
- Assists servers with monitoring lounge chairs for customer satisfaction, quality and additional service
- Maintains water service and food service condiments
- Provides general resort information for guests
- Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
- Maintains an up to date working knowledge of all resort amenities as well as any special events
- Interacts with resort staff in a professional manner, assisting other departments with necessary information
- Up sells other resort services and amenities to guests
- Addresses any guest issue promptly and with concern
Qualifications
- Must be able to accurately follow instructions, both verbally and written
- Must possesses excellent communication skills
- Must be professional in appearance and demeanor
- Must always ensure a teamwork environment
- Must be able to work under pressure
- Must be able to work in a fast paced environment
- Must have excellent listening skills
- Must have or be able to obtain prior to start date a valid Food Handlers Card
- Ability to work a flexible schedule that may include evenings, weekends and holidays
- Must have the ability to deal effectively and interact well with the guests and associates
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
- Must have a passion for creating an exceptional experience for all guests
- Must be able to work in a variety of weather conditions (rain, wind, snow, sun, heat);
- Must be able to work indoors or outside;
- Must be able to stand on feet and walk throughout the day,
- Must be able to climb stairs and walk on uneven surfaces on an occasional basis;
- Must be able to frequently lift and carry up to 25 lbs at shoulder height,
- Must be able to bend, squat, push, pull frequently;
- Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently; squeezing and overhead reaching occasionally