What are the responsibilities and job description for the Desktop Support Engineer position at Sunrise Systems, Inc.?
Performs activities relating to network, server, workstation, Audio/video, voice and facility installation and problem resolution. Travel and overtime may be required. This position is based full time Onsite in our Hartford office.
Job Description
What Will You Do?
• Leads, plans, coordinates, and provides technical support and problem resolution for activities associated with the
implementation, installation of computers, network equipment, Audio/video, servers and associated peripherals within
established enterprise guidelines.
• Able to lead complex projects and initiatives.
• Applies and documents procedures for problem determination/resolution and/or installation support.
• Builds and maintains positive working relationships and works effectively with customers, management, Engineering partners
and peers.
• Acts as a role model to others in support of the corporate culture.
• Uses strong analytical skills, and business and technical knowledge to provide operational and business support for computer
systems to various internal customers.
• Coaches, mentors and participates in coordinating various project and support tasks with team members.
• Understands and adheres to policies and guidelines related to travel expense, overtime and Asset Management.