Computer Support Associate (Infrastructure Engineer)

Job Title: Infrastructure Engineer

Location: East Moline, IL, 61244

Duration: 24 months on W2 contract

This is a 1st Shift onsite with flex start 7/8am- 5/6pm

• Some driving to other Quad City area locations is possible if additional support coverage is needed (less than 5% of the time)

Job Description: Will provide onsite deskside Tier 2 support to the World Headquarters location through performing the following duties

Job Duties:

• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.

TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.

• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.

• Responsible for effective e-mail communications and ability to create and maintain basic

documents/records:

TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance, or other service records--handling standard facilities administration requests

• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.

• Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.

• Applies some technical knowledge in the support of processes or operations

TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Job Requirements:

• Knowledge of computing and networking concepts and fundamentals-

-Experience with AV/Conference Room support is required

• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.

• Knowledge with agile methodology

• Knowledge of computer security policies and a general overall knowledge of computer security concepts.

• 1 year or more IT experience preferred, but recent college graduates will be considered