Customer Service Representative

About Sunrise Sanitation Services, Inc.

Sunrise Sanitation Services, Inc. is a locally owned and operated waste management company providing sanitation services, recycling, and tire hauling throughout Maryland and West Virginia for nearly 50 years. Our commitment to environmental responsibility and superior customer service sets us apart in the industry, and it's our people — drivers, mechanics, and support staff alike — who make that possible every day. We offer a team-oriented work environment, steady and dependable work, and real opportunities for growth. Above all, we value the safety and well-being of every member of our team, and we're proud to be a company that's built its reputation on doing the job right over almost five decades in business.

Position Summary

The Customer Service Representative at Sunrise Sanitation Services, Inc. serves as the first point of contact for our customers. This role is essential in ensuring prompt, courteous, and accurate communication while supporting the scheduling of services, billing inquiries, and account management. The Customer Service Representative works closely with the Dispatch, Operations, and Sales teams to deliver reliable service and uphold our commitment to excellence.

Reports To

Customer Service Manager

Work Hours

This is a full-time position, scheduled Monday through Friday, 7:30 AM – 4:30 PM.

Key Responsibilities

Customer Support & Communication

• Answer incoming phone calls, emails, and messages in a professional and timely manner.
• Assist customers with account setup, service scheduling, and payment processing.
• Provide accurate information about services, pricing, and policies.
• Handle customer concerns by collaborating with Dispatch and Operations to resolve issues promptly.

Billing & Records Management

• Process customer payments and deposits with accuracy.
• Maintain up-to-date customer account information and records.
• Assist with invoicing and account adjustments as needed.
• Generate reports using Excel and office systems.

Team Collaboration

• Coordinate with Dispatch on service requests, scheduling, and updates.
• Partner with Sales to provide customers with information about service options.
• Support internal teams with customer-related data and account documentation.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Prior customer service or administrative experience required (waste industry experience a plus).
• Strong communication and problem-solving skills.
• Proficiency with Microsoft Office, especially Excel.
• Organized, detail-oriented, and able to handle multiple priorities.

Compensation & Benefits

• Pay: $15.00–$17.00 per hour, based on experience.

As a full-time employee, you'll be eligible for our comprehensive benefits package, which includes:

• Paid Vacations
• Advancement Opportunities
• Health & Fitness Reimbursement
• Health Insurance
• Paid Life Insurance

We believe in supporting our team's well-being, growth, and long-term success.

Why Join Sunrise Sanitation?

At Sunrise Sanitation, we pride ourselves on being CLEAN — Collaborative, Lasting, Evolving, Attentive, and Noble. You'll be part of a locally rooted, community-focused company that values both its people and its planet.