Medical Front Desk Receptionist

Job Overview

We are seeking a dynamic and organized Medical Front Desk Receptionist to be the welcoming face of our healthcare facility. In this vital role, you will serve as the first point of contact for patients, healthcare providers, and visitors, ensuring a smooth and efficient front office operation. Your energetic approach and attention to detail will help create a positive experience for everyone who walks through our doors. You will manage patient check-in and check-out, appointment scheduling, medical record maintenance, collect patient copays and balances. This position offers an exciting opportunity to contribute to quality patient care through exceptional administrative support.

Responsibilities

• Greet patients and visitors warmly, providing excellent customer service and clear communication.
• Schedule appointments efficiently using eClinicalWorks.
• Verify patient insurance coverage and process payments.
• Manage patient records by updating, filing, and retrieving electronic health records (EHR) with accuracy and confidentiality.
• Review documentation for completeness and accuracy, ensuring compliance with HIPAA regulations and clinical confidentiality policies.
• Answer phone calls professionally using proper phone etiquette; schedule appointments and respond to patient inquiries promptly.
• Maintain office supplies, organize files, perform data entry tasks such as 10-key typing, and support administrative functions using Microsoft Office tools.
• Support clinical staff by coordinating care plans documentation and managing medical records requests efficiently.
• Ensure all front desk operations run smoothly in a fast-paced environment with strong attention to detail in clerical tasks like filing and data management.

Experience

• Prior experience working in a medical office or clinic setting is highly preferred.
• Demonstrated proficiency with EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks is essential.
• Strong knowledge of medical terminology, health information management, and clinical confidentiality policies is required.
• Bilingual abilities are a plus to effectively serve diverse patient populations.
• Excellent customer service skills combined with professional phone etiquette are necessary for success in this role.
• Familiarity with office management software including Microsoft Office Suite (Word, Excel) along with strong clerical skills such as filing and 10-key typing will ensure efficiency.

Join us in delivering compassionate healthcare support through energetic service and meticulous administrative excellence!

Pay: $18.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18 - $24