Medical Front Desk Receptionist

Phoenix Unified Surgeons is seeking a dependable, professional, and organized Medical Front Desk Receptionist to join our busy surgical practice.

We operate with a patient-first mentality. Our front desk is often the first and last interaction a patient has with our office, so how patients are treated matters just as much as completing the administrative work accurately and efficiently. We are looking for someone who is welcoming, patient, respectful, and willing to help while still being able to manage the demands of a busy medical office.

Responsibilities

• Provide a welcoming, professional, and helpful experience for every patient
• Answer and manage incoming phone calls professionally and efficiently
• Schedule and reschedule patient appointments
• Check patients in and out and assist with front desk needs
• Verify insurance eligibility and benefits
• Confirm patient demographic and insurance information
• Obtain and organize hospital records, reports, and other medical documentation
• Request records from hospitals, physician offices, and outside facilities
• Monitor incoming faxes and route documents appropriately
• Assist with referrals and ensure required information is received
• Communicate clearly and respectfully with patients regarding appointments, records, insurance information, and routine office matters
• Collect patient payments when applicable
• Maintain accurate documentation in the electronic medical record
• Work closely with providers, medical assistants, surgery scheduling, billing, and other office staff
• Complete general administrative and front-office duties as needed

Qualifications

• Previous medical office, front desk, scheduling, insurance, or healthcare experience preferred
• Experience with insurance verification strongly preferred
• Strong telephone and customer-service skills
• A patient-first approach and the ability to remain professional, helpful, and compassionate even during difficult interactions
• Comfortable using computers, electronic medical records, insurance websites, and multiple software systems
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize in a busy environment
• Professional and respectful communication with patients, families, providers, hospitals, and coworkers
• Dependable attendance and punctuality
• Ability to handle confidential patient information appropriately

Schedule & Compensation

• Full-time, 40 hours per week
• $20.00–$23.00 per hour, based on experience
• Monday through Friday
• In-person position

Who Will Be Successful Here

We are looking for someone who understands that patients may be calling us when they are sick, worried, frustrated, or unsure of what happens next. The right person can handle those interactions with patience and professionalism while still keeping the front office organized and moving.

You should be comfortable answering busy phone lines, learning new systems, solving routine problems independently, and shifting between patient service and administrative responsibilities throughout the day.

Experience in a surgical or specialty medical practice is helpful, but we are willing to consider candidates with strong customer-service and administrative skills who are eager to learn the medical side of the position. Attitude, reliability, and how you treat patients matter to us.