Order Processing Specialist

Job Summary

This position acts as a primary order processer and customer liaison by providing accurate order data processing and by resolving order-related discrepancies with our customer base to ensure that orders are processed according to policies and customer requirements.

Major Job Functions

• Accurately enter customer purchase orders data received through various modes
• Verify order details such as product, quantities, pricing, and shipping information to ensure accuracy
• Ensure all incoming orders are processed in a timely manner and are in line with Sunny Sky standards
• Develop and maintain a vast knowledge of products and services offered
• Provide prompt order updates and exceptional customer service on order inquiries in a professional manner
• Coordinate with Accounts Receivable to mitigate credit risk
• Work with production and distribution teams to understand order status and fulfillment times
• Be aware of customer trends and other considerations to provide observations and updates to the operations team
  
  

Required Skills/Abilities/Education

• Previous experience in high volume data entry with a large customer base
• Strong attention to detail and ability to maintain accuracy while working with large volumes of data in a fast-paced environment
• Strong problem-solving skills and the ability to adapt to changing priorities
• Ability to multi-task, prioritize and possess strong time management in a fast-paced environment
• Highly organized with excellent communication skills
• Knowledge with logistics; LTL, TL and freight rates
• Excellent customer service skills and the ability to build and maintain strong working relationships with co-workers, customers, and other departments across multiple manufacturing facilities
• Knowledge of Microsoft Office and other common technology platforms/tools
• Previous experience working in an ERP system, knowledge in SAP a plus
• Understanding of EDI and other methods of receiving orders
• HS/GED