What are the responsibilities and job description for the Order Processing Specialist position at Sunny Sky Products?
Job Summary
This position acts as a primary order processer and customer liaison by providing accurate order data processing and by resolving order-related discrepancies with our customer base to ensure that orders are processed according to policies and customer requirements.
Major Job Functions
This position acts as a primary order processer and customer liaison by providing accurate order data processing and by resolving order-related discrepancies with our customer base to ensure that orders are processed according to policies and customer requirements.
Major Job Functions
- Accurately enter customer purchase orders data received through various modes
- Verify order details such as product, quantities, pricing, and shipping information to ensure accuracy
- Ensure all incoming orders are processed in a timely manner and are in line with Sunny Sky standards
- Develop and maintain a vast knowledge of products and services offered
- Provide prompt order updates and exceptional customer service on order inquiries in a professional manner
- Coordinate with Accounts Receivable to mitigate credit risk
- Work with production and distribution teams to understand order status and fulfillment times
- Be aware of customer trends and other considerations to provide observations and updates to the operations team
- Previous experience in high volume data entry with a large customer base
- Strong attention to detail and ability to maintain accuracy while working with large volumes of data in a fast-paced environment
- Strong problem-solving skills and the ability to adapt to changing priorities
- Ability to multi-task, prioritize and possess strong time management in a fast-paced environment
- Highly organized with excellent communication skills
- Knowledge with logistics; LTL, TL and freight rates
- Excellent customer service skills and the ability to build and maintain strong working relationships with co-workers, customers, and other departments across multiple manufacturing facilities
- Knowledge of Microsoft Office and other common technology platforms/tools
- Previous experience working in an ERP system, knowledge in SAP a plus
- Understanding of EDI and other methods of receiving orders
- HS/GED